Universal Banker - Whitemarsh Island, Savannah Hwy, GA

SouthState Bank•Charleston, SC

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The role operates as both a Teller and a Financial Services Representative (FSR), providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position requires knowledge of bank products, services, policies, procedures, and applicable regulations. The Universal Banker identifies customer needs, makes referrals, assists customers with self-service technology, processes teller transactions, opens deposit accounts, handles account services, and resolves customer concerns. The role also follows branch security and audit procedures and may include vault responsibilities, training new tellers, ATM servicing, or other assigned duties.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on screens and documents, read reports and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Know and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and seek opportunities to expand relationships through referrals.
Maintain a neat and professional personal appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan account transactions.
Maintain a neat and orderly work area.
May guide and train new tellers.
May provide customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks and balance transactions daily.
May service or balance ATMs and use the branch capture system.
Follow transaction, workflow, security, and audit procedures and understand the operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other account maintenance within assigned limits.
Explain bank policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, referring difficult issues to other sources when appropriate.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
May perform vault or backup vault responsibilities.
Complete assigned training and other duties as assigned.
Travel to meetings or training as needed.