Universal Banker - Part Time 20 Hrs (Saturdays Required) - Piedmont Drive

Truist Bank•Danville, VA

20h•Onsite

About The Position

The Universal Banker position is a part-time role requiring 20 hours per week, with Saturdays being a mandatory work day. This role involves completing client transactions accurately and efficiently, providing superior customer service, and identifying client financial needs. The Universal Banker will also be cross-trained to support sales and service activities, including outbound calling and Integrated Relationship Management (IRM) tasks. Key responsibilities include delivering a distinctive client experience, educating clients on digital banking solutions, supporting the team's sales process through client outreach, understanding IRM principles, participating in leadership routines, committing to continuous learning of products and services, adhering to internal controls and risk management policies, and serving as a secondary contact for new account openings and problem resolution.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide a distinctive client experience by engaging clients, conducting transactions, and uncovering needs.
Educate clients on digital, self-service solutions.
Support team sales process through outbound calls and identifying client needs.
Understand the importance of Integrated Relationship Management (IRM).
Participate fully in established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge through training and meetings.
Adhere to internal controls, operational procedures, and risk management policies.
Serve as secondary contact for new account openings and problem resolution.