Universal Banker - Part Time 20 Hrs (Saturdays Required) - Hershberger Road

Truist Bank•Roanoke, VA

14h•Onsite

About The Position

The Universal Banker position is a part-time role requiring 20 hours per week, with Saturdays being a mandatory work day. This role involves completing client transactions efficiently and accurately, handling money properly, and delivering superior client service by understanding and addressing their financial needs. The position also involves cross-training to support sales and service activities, with a focus on outbound calling and Integrated Relationship Management (IRM) activities. Key responsibilities include providing a distinctive client experience, educating clients on digital banking solutions, supporting the team's sales process through client outreach, understanding IRM for seamless client solutions, participating in leadership routines, committing to continuous learning of products and services, adhering to internal controls and policies, and serving as a secondary contact for new account openings and problem resolution.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide a distinctive client experience by engaging clients, conducting transactions, and uncovering needs.
Educate clients on digital, self-service solutions.
Support team sales process through outbound calls and identifying client needs.
Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
Participate fully in established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge by attending meetings and training.
Adhere to internal controls, operational procedures, and risk management policies.
Serve as secondary contact for new account openings and problem resolution.