Universal Banker - Long Beach

Apple Bank • Long Beach, NY

3d • $22 - $33 • Onsite

About The Position

The Universal Banker (UB) serves as a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient assistance with monetary and account-related transactions. The role combines Customer Service Representative and Teller responsibilities, supporting branch leadership in delivering enhanced customer service.

The UB supports branch sales and service by acquiring new clients, offering suitable bank products and services, performing branch and platform functions, and processing account maintenance transactions. The successful candidate opens new accounts, resolves customer issues, and educates customers about bank products and services. When appropriate, the UB may refer customers to a licensed representative of ABS Associates of NY, Inc. The position focuses on building trusted, long-term customer relationships through suitable solutions that meet customer needs and exceed expectations.

Requirements

• High school diploma or GED.
• At least 1–2 years of retail banking experience, combining Teller and Customer Service Representative experience.
• Prior experience fostering and developing strong customer relationships.
• Ability to develop and maintain detailed knowledge of banking products and services.
• Willingness to be cross-trained in other branch functions.
• Excellent problem-solving skills and ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor with customers.
• Excellent verbal and written interpersonal and communication skills, including phone skills.
• Strong organizational skills and attention to detail.
• Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
• Sound judgment and discretion when handling confidential information.
• Weekend work, extended hours, or coverage at neighboring branches may be required.
• Mandatory training may require occasional travel.
• Visa sponsorship is not available.

Nice To Haves

• General understanding of banking operations, including risk, compliance, fraud, and loss.

Responsibilities

• Provide friendly, professional customer service and resolve service-related issues promptly and efficiently.
• Communicate accurately and ethically with current and prospective clients about the features and facts of the Bank’s products, accounts, and services.
• Identify opportunities to acquire new or additional banking relationships by understanding customer and prospect needs and offering suitable products and services.
• Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Establish, retain, and deepen customer relationships to achieve team sales and referral goals while delivering quality service.
• Process teller transactions according to established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
• Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and supplied.
• Explain disclosures, rules, regulations, and FDIC protection to customers when opening new accounts.
• Maintain accurate new-account records and complete timely follow-up as needed.
• Follow regulatory, compliance, security, audit, code-of-conduct, and operational-control requirements to protect customers and Bank assets.
• Follow new-account procedures, including Customer Identification Program (CIP) and Bank Secrecy Act (BSA) requirements.
• Assist with training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
• Maintain technical and professional knowledge by attending educational workshops.
• Perform additional duties as requested.

Benefits

• $2,000 sign-on bonus payable after completing six months of employment.
• Excellent starting salary plus incentives.
• Comprehensive employee benefits package, including medical, dental, vision, pre-tax transit, health, life, and disability insurance.
• Paid vacation time and sick time.
• 11 company-paid holidays.
• 401(k) with up to 4% match.
• Up to $5,250 tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED