Universal Banker

Careers@C&N • East Smithfield, PA

1d

About The Position

C&N is seeking a Part-Time Universal Banker to provide exceptional customer service and help customers with everyday banking needs. The role involves processing transactions, assisting with account opening, educating customers about C&N products and digital banking services, and creating a welcoming branch experience. The Universal Banker may also provide coverage at neighboring branches, which may require travel within the region.

Requirements

• High school diploma or GED, and less than one year of related customer service, retail, cash handling, or banking experience, or an equivalent combination of education and experience.
• Demonstrated customer service and relationship-building abilities.
• Strong communication and active listening skills.
• Sales and cross-selling abilities.
• Attention to detail and multitasking skills.
• Technical skills and problem-solving abilities.
• Teamwork and collaboration skills.
• Cash-handling skills and time-management abilities.
• Business insight: understands business operations and market trends and applies knowledge to drive results.
• Customer focus: delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal savvy: builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills trust: maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Action oriented: responds quickly to challenges, seizes opportunities, and tackles difficult issues with a positive attitude.

Responsibilities

• Build customer relationships, respond to inquiries, resolve issues, and provide personalized financial solutions.
• Process teller and account transactions accurately and support daily branch operations.
• Assist customers with opening consumer and business deposit accounts, enrolling in digital banking services, and using C&N technology solutions.
• Identify customer needs, recommend appropriate products and services, and refer customers to specialized banking partners when appropriate.
• Support and provide coverage at other branch locations as needed, potentially traveling within the region.

Benefits

• Paid time off, including vacation, personal, sick, family sick, and community service leave.
• 401(k) with pre-tax and Roth contribution options and a safe harbor match.
• Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary insurance coverage options.
• Education and development programs and ongoing support for personal and professional growth.
• Competitive rewards and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED