Universal Banker

SCU Credit Union•Taunton, MA

11d•$24 - $27•Onsite

About The Position

SCU Credit Union is seeking a service-minded, relationship-focused Universal Banker to join its Branch team. The role supports members with everyday banking needs, helps them identify products and services suited to their goals, and makes banking interactions positive and meaningful. The Universal Banker processes transactions, answers account questions, opens accounts, supports consumer loan applications, introduces digital banking tools, and connects members with appropriate resources or specialists. The position also contributes to daily branch operations, supports branch sales and service goals, and works with branch teammates and other departments to provide a consistent member experience. Employees must follow established procedures and applicable security, compliance, and regulatory requirements. Branch placement is based on organizational needs, with branches located in Sharon, Mansfield, East Walpole, North Attleboro, Brockton, Taunton, and Foxboro. The final position level and title depend on the candidate’s experience and qualifications; Universal Banker applicants may begin as a Member Specialist. The stated pay range is $24.00 to $27.00 per hour, with actual pay based on factors including education, qualifications, certifications, experience, performance metrics, and organizational needs.

Requirements

Strong customer service, communication, and interpersonal skills, with the ability to build positive relationships.
Cash-handling experience and the ability to process transactions accurately.
Working knowledge of banking operations, financial products, and applicable regulations, or willingness to learn.
Strong analytical and problem-solving skills, including the ability to review information carefully and identify appropriate solutions.
Ability to work independently while contributing to a collaborative team environment.
Flexibility, reliability, and commitment to accuracy, professionalism, and member service.

Responsibilities

Welcome members and provide friendly, personalized service.
Process deposits, payments, and other banking transactions accurately and efficiently, and maintain an accurate cash drawer balance.
Open new accounts and guide applicants through consumer loan application processes.
Update member account information and issue debit cards as needed.
Answer account questions, resolve concerns, and help members find appropriate solutions.
Build member relationships through proactive engagement, thoughtful questions, and needs-based conversations.
Educate members about digital banking tools and services.
Identify opportunities to introduce relevant products and services or connect members with appropriate specialists.
Contribute to daily branch operations, including opening and closing procedures and other operational responsibilities.
Support branch sales and service goals by building relationships and identifying opportunities to help members.
Collaborate with branch teammates and other SCU departments to deliver a consistent, high-quality member experience.
Follow established procedures and applicable security, compliance, and regulatory requirements.