Universal Banker

American Bank of Commerce•Plano, TX

1d•Onsite

About The Position

Join our team at ABC Bank, where building strong customer relationships and delivering exceptional service are at the heart of everything we do. As a valued member of our team, you will play a key role in providing prompt, personalized support to our customers—helping them find the right products and services to meet their financial needs. In this dynamic position, you’ll handle a wide variety of responsibilities, including teller transactions, account openings, lending assistance, and cross-selling opportunities, all while ensuring compliance with regulatory standards. If you are proactive, detail-oriented, and passionate about making a positive impact, we invite you to help us achieve our goals and grow with our organization. We are currently seeking qualified applicants to work as a Universal Banker at our Plano Banking Center in Plano, TX. (M-F 8:30 AM-4:30 PM)

Requirements

Excellent Customer Facing Skills
Ability to be Flexible and Adaptable
Highly Accurate Problem Solving
Positive Attitude
Active Learning: understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening: giving full attention to what others are saying, taking time to understand the point being made, asking questions as appropriate
Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative approaches to problems.
Speaking: talking to others to convey information effectively and accurately.
Writing: communicating effectively in writing as appropriate for the needs of the audience.
Persuasion: persuading others to change their minds or behavior
Service Orientation: actively looking for ways to help people.
Time Management: managing one’s own time and the time of others.
Judgment and decision making.
Customer service skills: exceptional service to both internal and external customers
Sales Skills: effectively recognizing needs-based sales opportunities
Monitoring: assessing performance of yourself or the bank to make improvements or take corrective action.
Professionalism: approaches others in a tactful manner, reacts well under pressure, treats others with respect regardless of status or position, and maintains professional appearance.
Dependability: follows instructions, responds to management direction, and takes responsibility for own actions and keeps commitments.
Leadership: display growing leadership skills indicating readiness to advance within the organization.
Computer Skills; windows, excel, internal bank programs, etc.
Customer Service: knowledge of principles and processes for providing internal and external service.
Sales Effectiveness: ability to recognize opportunities and successfully sell ABC products and services.
Knowledge of ABC Bank's Products and Services.
Knowledge of ABC Bank's Policies and Procedures.
Loan and Loan Documentation Knowledge
Clerical

Responsibilities

Provides exceptional customer service by positive customer interaction and punctual responses to customer calls and inquiries.
Actively listens to customers’ needs to provide appropriate products and services.
Open accounts and cross sell products and services making referrals as needed to other departments.
Ability to complete all teller transactions.
Performs lending assistant duties for consumer and mortgage lenders.
Interview loan applicants to obtain personal and financial data, and to assist in completing applications.
Order property insurance or other insurance policies to ensure protection against loss on property.
Keeps informed on current portfolio and follows current loans to ensure compliance with terms.
Make customer calls for potential or existing customers to develop new business and increase or retain existing business.
Debt Collection
Contact credit bureaus, employers, and other sources to check applicants' credit and personal references
Complete loan records and send to loan admin for imaging
Present loan and repayment schedules to customers
Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
Schedule and conduct loan closings.
Submit loan applications.
Verify and examine information and accuracy of loan application and closing documents.
Prepare responses to correspondence as directed by loan officer.
Help to achieve targeted growth in retail deposits, loans, and households for assigned banking center.
Build and maintain customer relationships striving to become a trusted advisor to both customers and prospects.
Meet and exceed performance goals and objectives both individually and for assigned banking center.
Maintain thorough knowledge of all ABC products and services.
Participate in Bank at Work programs.
Participate in branch promotions and sales initiatives.
Make customer calls on existing portfolio and new prospects.
Partner with Business Bankers to make joint calls on customers to offer a full range of ABC commercial and consumer products and services.
Maintain compliance and adhere to all relevant security responsibilities as outlined in the Bank’s Information Security Program.
Maintain branch CRA file.
Maintain branch Business Continuity Plan.
Comply with federal, state and company policies, procedures, laws, and regulations.
Facilities management responsibilities, works with vendors to maintain branch, unless otherwise assigned.
Other duties as assigned by management.
Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program and Written Security Program.