Universal Banker - 4th Street

Republic Bank•Saint Petersburg, FL

About The Position

This role provides efficient, professional, and high-quality customer service to Republic Bank & Trust Company clients. It sells business and consumer deposit products, opens and closes deposit accounts, directs customer service issues, and handles teller transactions. The Universal Banker also contributes to the banking center’s sales goals by building client relationships and identifying opportunities for additional products and services. Applicants must be authorized to work for any employer in the United States; the bank is unable to sponsor or take over sponsorship of an employment visa. The position is subject to SAFE Act registration requirements for associates engaged in residential mortgage loan originations. The description is not an exhaustive statement of the position’s duties or requirements.

Requirements

At least 2 years of previous retail sales experience or 1 year of Republic Retail Banking experience.
Basic computer skills.
Proficiency with Microsoft Office products and internet applications.
Fluent English skills, including speaking, reading, writing, comprehension, and communication.
Excellent verbal communication skills for client interactions and resolving problems or complaints.
Self-motivated and able to work well in a team environment.
High energy level and strong sense of urgency.
Well organized and able to multitask.
Must meet SAFE Act registration requirements if engaged in residential mortgage loan originations; registration must be maintained in good standing.
Ability to meet the position’s physical requirements, including regularly sitting, using hands, and talking or hearing; frequently standing or walking; occasionally reaching and lifting or moving 10 pounds.
A flexible work schedule may include some evenings, weekends, and overtime.

Nice To Haves

Previous loan experience.
Fluency in Spanish, including speaking, reading, writing, comprehension, and communication.
NMLS registration may be required.

Responsibilities

Provide comprehensive, prompt, and efficient client transactions.
Receive and process check and cash deposits, verify amounts, examine endorsements, and enter deposits into the core system.
Greet clients and develop strong banking relationships with regular clients.
Deliver the Republic Experience to every client.
Balance the cash drawer daily to meet the bank’s performance standards.
Perform SSR transaction overrides and make hold decisions.
Receive mortgage, consumer loan, and other payments; verify amounts due and enter payments into the core system.
Process outgoing wire requests, cash advances, check cashing, withdrawals, night-drop deposits, and ATM balancing; research client requests while following banking center security procedures.
Use consultative sales conversations with existing and potential clients to identify deposit and loan needs, cross-sell products and services, and develop client relationships.
Open and close business and personal deposit accounts, including checking, savings, and CDs, in accordance with bank policies and procedures.
Monitor new-account activity to ensure cross-sales are activated and onboarding is completed.
Follow the bank’s new-client onboarding process and procedures.
Work calling lists to cross-sell products, expand relationships, and retain existing accounts.
Use the consumer loan system for unsecured, auto, and other consumer loans.
Maintain knowledge of relevant compliance requirements, learn new regulations, and assist with implementation when required.
Model and foster behaviors that support the bank’s values and culture, including trust, cooperation, accountability, and dedication.
Perform other duties and projects as assigned.
Travel between Republic banking facilities as required, including occasional out-of-town travel.
Stay current on developments, best practices, and statutory and regulatory changes.