Universal Banker

S&T Bank•West Goshen Township, PA

1d•$18 - $35•Onsite

About The Position

The Universal Banker delivers exceptional customer service across branch operations, including teller-line transactions, sales, and platform duties. The role supports individual and branch production goals by meeting assigned sales goals, with duties shared according to branch business needs. The position combines transaction processing with customer-focused sales and account services. The banker uses computer systems, product knowledge, sales skills, and knowledge of policies and procedures to handle transactions accurately, protect customers and the bank from fraud, identify customer needs, recommend appropriate loan and deposit products, and build customer relationships. The banker also assists with new and existing accounts, loan applications, branch sales activities, and other duties as needed. The role requires a high school diploma or equivalent and two to five years of general and specialized experience. Successful completion of the retail training program, including CSR and RSA training programs, is required. CARE certification must be obtained within six months of hire. NMLS requirements under the S.A.F.E. Act must be completed and maintained for duties as a Mortgage Loan Originator. The listed schedule is Monday through Thursday, 8:30 a.m. to 5:00 p.m., and Friday, 8:30 a.m. to 6:00 p.m. Flexibility around branch hours is required. The position is located at 1115 West Chester Pike, West Chester, PA 19380. Salary range: $18.00–$34.90; offered pay may vary based on geographic location, market data, experience, education, and position-specific skills. Incentive-eligible payments are governed by the applicable plan and company, business, and/or individual performance.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certified within six months of hire.
Complete NMLS requirements under the S.A.F.E. Act; proof of registration and a unique identifier are required upon hire and/or before performing duties of a Mortgage Loan Originator, and registration must be maintained annually.
Flexibility around branch hours.
Ability to use computer systems and sales tools, follow bank policies and procedures, and perform customer transactions accurately.
Strong interpersonal skills and ability to work independently and as a team member.
Ability to meet the role’s stated physical demands, including occasional lifting and/or moving up to 50 pounds.

Responsibilities

Operate the customer service window efficiently and accurately, using bank systems and procedures to identify customers, verify transactions, and help prevent fraud.
Accept deposits, verify endorsements, issue receipts, cash checks or coupons, process savings deposits and withdrawals, and accept loan and other payments.
Provide additional customer services, including bank money orders and related services.
Balance window cash daily and perform ATM settlement or assist with vault balancing where applicable.
Profile customers, identify banking needs, recommend appropriate loan and deposit products, and use available sales tools to support customer conversations.
Complete the sales process, document customer notes in the appropriate system, close business, and make follow-up calls to support customer satisfaction.
Build professional customer relationships and identify add-on sales opportunities based on customer needs.
Contribute to branch sales and service goals and follow branch playbook guidance and the bank’s sales and service standards.
Make outbound calls, participate in branch sales campaigns as needed, and follow up with new-account customers to assess satisfaction and identify additional leads.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders when needed.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain working relationships with employees in other departments and contribute independently and as a team member to branch success.
Complete and maintain applicable NMLS registration and S.A.F.E. Act requirements before performing covered Mortgage Loan Originator duties.
Assume additional duties as required, including balancing ATMs and processing deposits.
Operate keypad, electronic, and office equipment; perform typing and data entry; and meet the stated standing, sitting, lifting, and vision demands of the role.