Universal Banker

Prevail Bank•Town of Hull, WI

5d•Onsite

About The Position

The Universal Banker is responsible for deepening customer relationships, attracting additional customers, and improving customer service. This position primarily assists with opening new deposits, selling additional products to customers and prospects, and supporting the overall sales efforts of the bank. Duties include teller services, problem resolution, maintenance changes, and opening/closing safe deposit boxes. The role also involves completing sales activities to attract new customers, such as originating letters, soliciting banking relationships, and developing prospect lists, as directed by the Branch Manager.

Requirements

High School diploma or equivalent.
Two-three years customer service or teller experience.
Skills needed in a typical office environment: computer skills, communication skills, utilization of office equipment.
Dexterity to count money.
Valid driver’s license required for travel.

Nice To Haves

Adaptability: Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
Change Management: Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
Professionalism: Project a positive image of the bank to all internal and external customers.
Retail Sales: The potential to understand and effectively apply selling techniques to open, develop and close a sale; must be able to create interest in a product and actively cross-sell other products and services.
An overall understanding of bank products. This includes online, mobile, and electronic delivery products.
Time Management: Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Team Player: Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Responsibilities

Assist walk-in customers with new account needs (checking, savings, certificates, IRAs) as a backup to Relationship Banker.
Understand and explain the value of various bank products to customers.
Assist walk-in and phone customers with account-related problems or service issues.
Perform sales, cross-selling, and referral activities for customers and prospects, with set production goals.
Assist with product promotions.
Contact customers by phone to solicit account relationships.
Perform paying and receiving functions for customers, including deposits, withdrawals, and transfers.
Sell cashier checks, money orders, gift cards, and provide related services.
Understand and comply with relevant laws and compliance regulations for teller duties (e.g., Bank Secrecy Act, privacy, funds availability policy).
Provide a high level of customer service by understanding customer needs and bank products.
Support customers with account maintenance questions (e.g., address changes, check orders).
Understand, utilize, encourage, and sell electronic delivery products (online and mobile banking).
Troubleshoot common questions and concerns regarding online and mobile banking products.
Support the overall sales effort with direct sales goals for items like debit cards, direct deposit, and automated banking.
Assist with individual sales goals.
Participate in retail product campaigns.
Be aware of overall bank product offerings to refer customers to appropriate departments.
Assist in the support of other bank activities as part of the overall team.
Active involvement in the community.
Follow procedures and policies for compliance with Bank policies and federal/state banking regulatory agencies.
Comply with bank standards for attendance and hours of work.