Universal Banker - Cape Charles Branch
About The Position
Atlantic Union Bank is hiring a Universal Banker for its Cape Charles branch. The role provides customer service and sales support through both teller and platform banking activities. As a primary customer contact, the Universal Banker listens to customers, understands their financial goals, and recommends personalized solutions. The position also supports branch growth, daily operations, and customer education about banking products and digital tools. The bank offers coaching and hands-on experience to help teammates expand their banking knowledge and develop their careers.
Requirements
- Typically requires at least 2 years of relevant experience.
- May require vocational or technical training.
- Must be able to stand for extended periods.
- Must be able to lift objects up to 30 lbs.
Responsibilities
- Serve as a primary point of contact for customers, understand their goals, and recommend personalized banking solutions.
- Resolve customer questions, concerns, and complex service needs while delivering exceptional service.
- Educate customers about products, services, and digital banking capabilities.
- Create a welcoming branch experience that strengthens customer relationships and supports branch growth.
- Build customer relationships, identify needs, recommend solutions, and generate sales and referral opportunities.
- Prospect for new customers and maintain and deepen existing customer relationships.
- Recommend appropriate solutions across deposits, lending, investments, business banking, and other financial services.
- Partner with internal lines of business to connect customers with appropriate solutions.
- Support branch sales goals by meeting individual referral and production objectives.
- Perform teller transactions, cash handling, and daily balancing accurately.
- Open new accounts and process customer requests according to established procedures.
- Support day-to-day branch operations and complete assigned operational duties.
- Demonstrate proficiency with digital banking tools and educate customers about available technology.
- Manage risk by following policies, procedures, applicable laws and regulations, and Atlantic Union Bankshares’ BSA/AML policies and procedures.
- Complete required training and maintain knowledge of products, services, and operational expectations.
- Meet service expectations, contribute to team goals, and deliver results that support branch success.
- Continue learning as the business, technology, and customer needs evolve.
Benefits
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Paid time off
- 401(k) retirement savings plan
- Wellness resources
- Ongoing learning and development
- Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
