Universal Banker (CSR) Downtown Roanoke Branch

Atlantic Union Bank•Roanoke, VA

1d•$37,700 - $60,300•Onsite

About The Position

Atlantic Union Bank is hiring a Universal Banker to deliver customer service and sales solutions through teller and platform banking activities. The role is a first point of contact for customers and a partner in their financial journey, helping them understand their needs and identify suitable banking solutions. The position also supports branch growth and day-to-day operations while following established procedures and applicable laws and regulations. Teammates receive coaching and hands-on experience to expand their banking knowledge and develop their careers.

Requirements

Typically requires 2+ years of relevant experience.
May require vocational or technical training.
Must be able to stand for extended periods and lift objects up to 30 lbs.

Responsibilities

Serve as the primary point of contact for customers, understand their goals, and recommend personalized banking solutions.
Resolve customer questions, concerns, and complex service needs while delivering exceptional service.
Educate customers about products, services, and digital banking capabilities.
Create a welcoming branch experience that strengthens customer relationships and supports branch growth.
Build customer relationships, identify needs, recommend solutions, and generate sales and referral opportunities.
Acquire customers through prospecting while maintaining and deepening existing relationships.
Recommend solutions across deposits, lending, investments, business banking, and other financial services.
Partner with internal lines of business to connect customers with appropriate solutions.
Support branch sales goals by meeting individual referral and production objectives.
Perform teller transactions, cash handling, and daily balancing accurately.
Open new accounts and process customer requests according to established procedures.
Support day-to-day branch operations and complete assigned operational duties.
Demonstrate proficiency with digital banking tools and educate customers on available technology.
Manage risk by following policies, procedures, applicable laws and regulations, and Atlantic Union Bankshares’ BSA/AML policies and procedures.
Complete required training and maintain knowledge of products, services, and operational expectations.
Meet service expectations, contribute to team goals, and deliver results that support branch success.
Continue learning as the business, technology, and customer needs evolve.

Benefits

Competitive pay
Ongoing learning and development
Opportunities to build meaningful, long-term careers
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
401(k) retirement savings plan
Wellness resources
Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.