Universal Banker

33a9322b-4eab-4139-aa8a-7381518e4db4 • Greenville, MS

1h

About The Position

The Universal Banker provides retail banking services and products to bank customers, processes and verifies customer transactions, and develops business opportunities with current and potential customers. The role includes relationship and business development, customer service, teller functions, and branch operations. The position is regular full-time, non-exempt, and hourly, and is based in Greenville. It reports to the Branch Manager and supervises no positions.

The role requires a high school diploma or equivalent and 1–2 years of experience in banking, insurance, or a related field. A post-secondary certificate or degree in accounting, finance, or business and previous office experience are preferred. A notary certification is also preferred.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in banking, insurance, or a related field.
• Proficient alphanumeric data-entry skills.
• Demonstrated accountability, accuracy, active listening, conceptual thinking, confidentiality, community-development commitment, critical thinking, attention to detail, ethical conduct, integrity, and respect.

Nice To Haves

• Post-secondary certificate or degree in accounting, finance, or business; relevant experience may be considered.
• Previous office experience.
• Notary certification.

Responsibilities

• Process new account transactions, including preparing account paperwork and applications.
• Identify customer needs and offer appropriate products and services.
• Promote new and enhanced products and services and cross-sell to current and potential customers.
• Open, maintain, and close deposit accounts.
• Participate in community events to increase bank visibility and develop business opportunities.
• Assist customers with inquiries and requests concerning accounts, products, services, and transactions.
• Help customers use online banking, mobile banking, remote deposit capture, deposit systems, safe deposit boxes, ATMs, and debit cards.
• Perform teller functions, including processing deposits, withdrawals, loan payments, and bonds accurately.
• Answer basic questions about interest rates, service charges, and account histories while complying with disclosure, regulatory, and privacy requirements.
• Answer incoming calls, assist callers, and route them appropriately; receive visitors and direct them appropriately.
• Record transactions promptly and accurately in compliance with bank procedures.
• Balance and replenish the ATM and order cash weekly.
• Balance the teller drawer daily and investigate and resolve discrepancies.
• Sell prepaid travel and gift cards and maintain related logs and inventory.
• Buy and sell currency from the vault as needed, observe teller cash limits, maintain currency logs and target cash, and balance the vault daily.
• Sort and distribute work from other offices and process mail and night depository transactions.
• Operate computers, telephones, copiers, and other bank equipment.
• Help ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, the Community Reinvestment Act, the Americans with Disabilities Act, the Right to Financial Privacy Act, the Gramm-Leach-Bliley Act, and Federal Reserve regulations.
• Ensure customers understand deposit account rates and FDIC insurance.
• Work overtime as needed, assist other departments as needed, and perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED