Universal Banker (Saturdays Required) - Cherry Hill Branch

Truist Bank • Cherry Hill Township, NJ

7d • $45,760 - $52,500 • Onsite

About The Position

The Universal Banker provides timely and efficient completion of client transactions, maintains accurate records, and properly handles assigned funds. The role delivers high-quality client service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular emphasis on outbound client calls and Integrated Relationship Management (IRM).

The position engages clients in courteous conversations, completes standardized and more complex transactions (seeking assistance as needed), and helps clients use ATMs and online and mobile banking. The banker supports the team sales process through outreach, checking client offers, identifying needs, fulfilling them when appropriate, or referring clients to branch teammates or specialists. The role also supports new account openings and problem resolution as a secondary contact, while following operational controls, procedures, and risk-management policies. Work volume varies with branch demands.

This is a regular position at the Cherry Hill Branch. The listed work shift is first shift, and Saturdays are required. The annual base salary is $45,760–$52,500, with additional incentive pay available. Eligible regular teammates working 20 or more hours per week may receive benefits; specific eligibility and offerings depend on the position and division.

Requirements

• High school diploma or equivalent education.
• Two years of teller, cash-handling, or client-service experience.
• Six months of client relationship-building or sales experience.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Ability to master the PC keyboard and software skills required for branch automation.
• Ability to multitask under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office products.
• Ability to travel as needed to accommodate temporary staffing requirements, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
• English language fluency is required.

Nice To Haves

• One year of client relationship-building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide a distinctive client experience through courteous engagement and completion of standardized and complex transactions, seeking assistance when necessary.
• Educate clients about digital and self-service options, including ATMs, online banking, and mobile banking.
• Support team sales through outbound client calls, checking for client offers, identifying needs and opportunities, fulfilling needs, or making appropriate referrals.
• Use Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions for their needs.
• Participate in established Truist Retail Community Bank Leadership Routines.
• Advance individual and product knowledge by attending sales, service, and product meetings, training classes, and web-based learning.
• Follow internal controls, operational procedures, and risk-management policies, and stay informed about policy and procedure changes.
• Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle work in proportion to branch demands.
• Maintain accurate transaction records and properly handle assigned funds.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED