Universal Banker (Saturdays Required) - West Deptford Branch

Truist•West Deptford Township, NJ

8d•$45,760 - $52,500

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular emphasis on outbound calling and Integrated Relationship Management (IRM). The position provides a distinctive client experience through courteous engagement and assistance with standardized and more complex transactions. It also educates clients on digital and self-service banking solutions, supports client outreach and referrals, participates in branch leadership routines and ongoing training, and follows operational controls and risk management policies. The banker serves as a secondary contact for new account openings and problem resolution. The role is based at the West Deptford Branch and requires Saturday work. The annual base salary is $45,760–$52,500, with additional incentive pay available.

Requirements

High school diploma or equivalent education.
Two years of teller, cash-handling, or client-service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Ability to master the PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Proficiency in basic computer applications, such as Microsoft Office products.
Ability to travel as needed to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Complete client transactions promptly and efficiently, maintain accurate records, and properly handle assigned monies.
Engage clients courteously, provide a consistent service experience, conduct standardized and complex transactions, and uncover client needs.
Educate clients about ATMs, online banking, and mobile banking.
Participate in client outreach through outbound calls, check for client offers, identify client needs and opportunities, and fulfill needs or refer clients to appropriate branch team members or specialists.
Apply Integrated Relationship Management (IRM) to connect clients with relevant Truist expertise and solutions.
Participate in Truist Retail Community Bank Leadership Routines.
Attend sales, service, product knowledge, and other applicable training and learning activities.
Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, and offer applicable products and services to clients and prospects.
Work a proportionate volume based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan
Additional incentive pay