Universal Banker (Saturdays Required) - West Deptford Branch

Truist Bank•Thorofare, NJ

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned funds. The role delivers high-quality client service by identifying and understanding financial needs. It is cross-trained to support sales and service activities, with a focus on outbound calling and Integrated Relationship Management (IRM). The position engages clients in courteous conversations, conducts standardized and more complex transactions, educates clients about digital and self-service banking options, and supports client outreach and referrals. The banker also participates in Truist Retail Community Bank Leadership Routines, attends relevant meetings and training, follows operational controls and risk management policies, and serves as a secondary contact for new account openings and problem resolution. The position is regular and requires weekend and/or extended-hours availability, with occasional travel and overnight stays potentially included. The listed work shift is first shift. The annual base salary is $45,760–$52,500, with additional incentive pay available.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Ability to master the personal computer keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Ability to travel as needed to accommodate temporary staffing needs, including temporary assignment or location changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive client experience through courteous engagement and completion of standardized and complex transactions, with assistance as needed.
Educate clients about digital and self-service solutions, including ATMs, online banking, and mobile banking.
Participate in client outreach through outbound calls, check for client offers, identify needs and opportunities, fulfill needs, or refer clients to appropriate branch team members or specialists.
Support Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions for their needs.
Participate in Truist Retail Community Bank Leadership Routines.
Advance individual and product knowledge by attending sales, service, and product knowledge meetings and applicable training.
Follow internal controls, operational procedures, and risk management policies; stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, and offer applicable products and services.
Handle a proportionate volume of work based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.