Universal Banker-Jefferson County (Arnold, Imperial, Crystal City, DeSoto)

Midwest BankCentre•Crystal City, MO

11d•Hybrid

About The Position

Midwest BankCentre is seeking a Universal Banker to join their team. This role is focused on engaging with customers, assisting the branch team in achieving goals, and providing excellent customer service. The position requires flexibility to accommodate staffing needs, the ability to work independently, and adherence to policies and procedures. The Universal Banker will promote products and services, support digital banking solutions, process teller transactions, handle inbound and outbound calls, make referrals to business partners, and understand federal banking regulations. The company emphasizes a culture of engagement, collaboration, diversity, inclusion, and innovation, with a commitment to making a positive impact on the community.

Requirements

High School Diploma (or equivalent) is required
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively
Technologically savvy with the ability to quickly learn and adapt to new systems and software
Problem-solving mindset and the ability to think critically under pressure
Excellent attention to detail and organizational skills
Ability to work independently, as well as collaborate effectively within a team environment
Flexibility to work some weekends and evenings, as per business needs
Willing and able to travel to other locations/branches
Willing and able to work required overtime

Nice To Haves

Associates or Bachelor's degree preferred
A minimum of two years bank customer contact or retail sales experience preferred
Commercial credit experience

Responsibilities

Engage with customers and establish rapport that encourages further engagement
Assist team in achieving branch goals
Provide excellent customer service
Remain flexible to accommodate branch staffing needs
Work independently and manage their time
Follow policies and procedures, maintain accuracy
Follow through on daily, weekly and monthly tasks
Contribute to branch meetings and culture
Promote products and services based on customer's needs, including account opening and maintenance, and consumer loan applications and closings
Support and promote digital banking solutions
Assist customers with processing teller transactions, resolving complaints, and maintaining/balancing cash drawers
Handle inbound and outbound calls proactively to build relationships and identify opportunities
Refer customers to business partners for additional financial needs
Meet quarterly banker minimum standards and participate in sales, service, and product training
Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public regulations
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, policies, and procedures