Personal Banker - Universal Banker- Arnold

First Bank•Arnold, MO

1d•$17 - $21•Onsite

About The Position

In this role, you will create and deliver an exceptional client experience while building and strengthening customer relationships. You will serve as a trusted financial partner by actively listening to clients' needs, identifying opportunities, and recommending appropriate banking products, services, and financial solutions. Success in this role requires a positive attitude, strong relationship-building skills, a consultative sales approach, and a commitment to helping clients achieve their financial goals. You will adapt to changing business needs, resolve client concerns professionally, protect confidential customer information, prioritize multiple responsibilities, and ensure all banking activities are completed accurately and in compliance with Bank policies and procedures. While this position is primarily focused on personal banking and relationship management activities, occasional support may be provided to branch operations, including transactional services, as business needs require.

Requirements

High School Diploma or GED required
Minimum one year of banking, retail banking, financial services, sales, customer service, or relationship management experience preferred
Previous Personal Banker, Relationship Banker, Universal Banker, Branch Banker, or Retail Banking experience strongly preferred
Demonstrated success in client acquisition, referrals, cross-selling, and relationship building preferred
Strong customer service and relationship-building skills.
Proven sales, referral generation, and business development abilities.
Knowledge of consumer banking products and financial services.
Strong verbal and written communication skills.
Ability to conduct consultative, needs-based sales conversations.
Ability to manage multiple priorities in a fast-paced banking environment.
Strong attention to detail and operational accuracy.
Working knowledge of digital banking platforms and technology solutions.
Sound judgment and commitment to regulatory compliance and risk management.

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Build, retain, and deepen client relationships through proactive outreach and meaningful financial conversations
Conduct financial needs assessments and recommend appropriate banking products and services
Deliver an exceptional client experience focused on financial well-being, relationship growth, and client loyalty
Develop trust-based relationships that increase client engagement and share of wallet
Open, maintain, and service consumer deposit accounts, including checking, savings, money market, and certificate of deposit products
Identify opportunities to cross-sell and refer clients for consumer loans, mortgage lending, business banking, wealth management, and other financial solutions
Meet individual and branch goals related to client acquisition, referrals, product penetration, and relationship growth
Generate qualified referrals through consultative, needs-based sales conversations
Educate clients on online banking, mobile banking, digital payment solutions, and self-service banking tools
Assist clients in selecting digital solutions that improve convenience and enhance their banking experience
Promote available banking technology, products, and resources to support client financial success
Maintain thorough knowledge of banking products, services, policies, and procedures
Ensure all activities comply with bank policies, regulatory requirements, risk controls, and security standards
Protect client information while maintaining accurate documentation and transaction processing
Collaborate with branch team members to support overall branch performance and client satisfaction
Provide occasional teller and operational support at assigned or nearby branches as business needs require, including vacations, staffing shortages, and peak service periods
Perform other duties as assigned.