Float Universal Banker

First Federal Lakewood•Garfield Heights, OH

13h•Onsite

About The Position

The Universal Banker is a core role within First Federal Lakewood’s retail branches, providing front-line customer service and sales. The job family has three levels with progressive responsibilities. This float position assists branches in the East Region, including but not limited to Garfield Heights, Parma, and Cleveland. Duties depend on the assigned level and may include teller operations, account servicing and sales, branch operations, staff support or supervision, and compliance with banking policies and regulations. The position is performed in a retail bank setting and may require floating to other branches. Level 1 responsibilities include operating the teller window, maintaining cash limits and acceptable outages, opening and closing basic accounts, cross-selling products and making referrals, supporting branch opening and closing, and assisting with back-office duties. Level 2 adds customer account maintenance and inquiry support, transaction approvals, vault management, wire transfers, check verification, reporting, and staff training. Level 3 adds employee supervision and development, assistance with branch management, advanced banking and lending duties, branch administration and audit oversight, vendor management, and representing the branch or company at meetings and community events. Employees at all levels are expected to meet performance and sales goals, complete assigned training, keep current with relevant systems and procedures, and comply with applicable bank policies, banking laws, anti-money-laundering requirements, and consumer-protection regulations. The work requires the ability to perform the physical duties described in the posting and to work during branch operating hours, including weekends and overtime as needed.

Requirements

Level 1: 0–2 years of banking experience; cash-handling experience; high school diploma or equivalent; proficiency in MS Office (Outlook, Excel, and Word) or similar software; and a driver’s license for float positions.
Level 2: 2–4 years of banking experience, including cash handling and customer service; strong understanding of banking laws and regulations; high school diploma or equivalent; proficiency in MS Office or similar software; and a driver’s license for float positions.
Level 3: 3–5 years of banking experience, including cash handling and customer service; experience as a supervisor, mentor, or team leader; strong understanding of banking laws and regulations; Notary Public status; NMLS number; high school diploma or equivalent; proficiency in MS Office or similar software; and a driver’s license.
Ability to work the days and hours the branch is open, including weekends and overtime as needed.
Ability to regularly lift, walk, stand, sit, bend, reach, climb, push or pull, use hands, and see, hear, and speak; ability to occasionally lift or move up to 25 pounds.

Nice To Haves

Level 1: Customer-service experience.
Level 1: Experience with Cleartouch, Nautilus, government and investor software or web portals, or CRM.
Level 2: 0–2 years of experience as a supervisor, mentor, or team leader.
Level 2: Notary Public status.
Level 2: Experience with Cleartouch, Nautilus, government and investor software or web portals, or CRM.
Level 3: Experience with Cleartouch, Nautilus, government and investor software or web portals, or CRM.

Responsibilities

Operate the teller window and maintain acceptable cash limits and outages in accordance with branch guidelines and procedures.
Open, close, and service customer accounts accurately and in accordance with bank policies and applicable regulations.
Provide customer service, respond to inquiries, follow up with customers, and appropriately escalate complex issues or complaints.
Cross-sell bank products and services and make referrals for investment, mortgage, business banking, and other products.
Work toward individual, team, and branch performance metrics and sales goals; participate in team meetings and complete assigned training.
Perform branch opening and closing duties, including arming and disarming the branch, and follow safety and security protocols.
Assist with back-office tasks, reporting, ATM balancing, and processing night and mail deposits.
For Level 2 duties, monitor assigned staff and transactions, approve transactions, monitor over/short reports, maintain the vault, handle check verification and wire transfers, and lead or support staff training.
For Level 3 duties, supervise, coach, train, develop, and manage the performance of assigned employees.
For Level 3 duties, assist the Branch Manager with branch schedules, reporting, policy compliance, delegation, transactions, facility maintenance and security, and customer complaint resolution.
For Level 3 duties, perform advanced operational and lending tasks, including wire transfers, notary duties, loan applications and disclosures, loan closure processing, and related communications.
For Level 3 duties, generate and interpret reports, complete branch audits, and oversee vendor selection and relationships, performance metrics, and accountability.
For Level 3 duties, represent the branch or company at meetings, community events, and industry associations as directed.
Maintain current knowledge of and comply with bank policies and procedures and applicable banking laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, anti-money-laundering statutes, and consumer-protection regulations.
Float to other bank branches as needed.
Perform other duties as assigned.