Universal Banker I - FLOAT

Bristol County Savings Bank•Pawtucket, RI

2h•$18 - $23

About The Position

Bristol County Savings Bank is hiring a full-time Universal Banker I – Float in Branch Administration. The role handles customer interactions, sales, and transactions, with a focus on building full banking relationships with current customers and prospects. The Universal Banker identifies customer needs, promotes and explains bank products and services, and cross-sells relevant offerings. The position may include managing a Personal Banker portfolio, coordinating branch operations, assisting with teller transactions and daily settlement, training branch personnel, and taking and closing consumer loans, including equity loans. The employee is expected to work toward full Universal Banker II certification within nine months. The role also involves protecting information, researching data for emerging threats and opportunities, and participating in special projects and community activities as assigned.

Requirements

Strong interpersonal skills and an outgoing personality supporting customer service and sales.
Knowledge of financial institution operations and procedures.
Working knowledge of laws and regulations pertaining to financial institutions, with the ability to interpret and understand them.
Strong analytical skills for reviewing data received from business partners.
Ability to work independently and collaboratively with internal business partners, with a working knowledge of major business functions.
Effective oral and written communication skills.
Ability to work with all levels of management and staff.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Spanish-speaking ability is preferred.

Responsibilities

Provide responsive, high-quality service to customers and the community.
Meet or exceed individual and branch financial objectives by establishing new customer relationships, retaining and deepening existing relationships, making referrals, closing sales, and completing Customer Summaries.
May manage a Personal Banker portfolio.
Demonstrate automated banking channels and process deposits, payments, check-cashing, and other transactions manually when needed, following established procedures.
Service customer accounts and resolve issues; identify cross-selling opportunities, including deposit, insurance, and investment products, and refer customers to specialists as needed.
Follow compliance and operational risk controls, policies, procedures, and regulatory standards; perform operational duties assigned by management.
Develop proficiency with bank systems needed to serve customers effectively.
May coordinate branch operations and assist tellers with customer transactions or daily branch settlement.
May assist with branch operations and train branch personnel; may take and close consumer loans, including equity loans.
May represent the Bank at community and industry activities and promote the Bank.
Work toward full Universal Banker II certification within nine months.
Follow information security policies and ensure required controls are implemented.
Research and evaluate data from various sources to identify threats, trends, issues, and process improvement opportunities.
Participate in special projects and perform other assigned or related duties.