Universal Banker-West (Lindenwood, Chesterfield, Fenton)

Midwest BankCentre•Chesterfield, MO

1d•Hybrid

About The Position

Midwest BankCentre is seeking a Universal Banker to join their team. This role is focused on engaging with customers, assisting the branch team in achieving goals, and providing excellent customer service. The position requires flexibility to accommodate staffing needs, the ability to work independently and manage time effectively, and adherence to policies and procedures. The Universal Banker will also contribute to branch meetings and culture. While the position is initially based at specified branches, relocation may be required based on organizational needs. Midwest BankCentre is recognized as a Top Workplace and emphasizes engagement, collaboration, diversity, inclusion, and innovation, with a commitment to community investment and shared prosperity.

Requirements

High School Diploma (or equivalent) is required.
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technologically savvy with the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and the ability to think critically under pressure.
Excellent attention to detail and organizational skills.
Ability to work independently, as well as collaborate effectively within a team environment.
Flexibility to work some weekends and evenings, as per business needs.
Willing and able to travel to other locations/branches.
Willing and able to work required overtime.

Nice To Haves

Associates or Bachelor's degree preferred.
A minimum of two years bank customer contact or retail sales experience preferred.
Commercial credit experience.

Responsibilities

Engage with customers and establish rapport that encourages further engagement.
Assist team in achieving branch goals.
Provide excellent customer service.
Remain flexible to accommodate branch staffing needs.
Work independently and manage their time.
Follow policies and procedures, maintain accuracy.
Follow through on daily, weekly and monthly tasks.
Contribute to branch meetings and culture.
Promote products and services based on customer's needs, providing consultative advice and tailored solutions.
Assist with account opening and account maintenance, including completion of consumer loan applications and closings.
Support and promote digital banking solutions, assisting customers with online and app-based banking setup, login issues, and advice on various digital features.
Process teller transactions, including deposits, withdrawals, and payments, resolving discrepancies and balancing cash drawers.
Assist with account maintenance, including completion of credit card applications.
Handle in-bound and out-bound calls proactively to build relationships, identify opportunities for expanding customer relationships, make product recommendations, and solve issues.
Refer customers to business partners when appropriate to meet all their financial needs.
Meet quarterly banker minimum standards, participate in sales, service, and product training meetings, and MBC@Work presentations.
Gain knowledge of and adhere to federal banking regulations including BSA, USA Patriot Act, AML, and Notary Public.
Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.