Universal Banker-Fenton

Midwest BankCentre•Fenton, MO

2d•Onsite

About The Position

Midwest BankCentre is recognized as one of St. Louis’ Top Workplaces for the past 6 years. This role is an opportunity to lead with purpose and make a real impact on our community. The company culture emphasizes engagement and collaboration, valuing diversity, inclusion, and innovation. Joining Midwest BankCentre means becoming part of a community dedicated to making a positive impact and investing in communities to help everyone RISE TOGETHER. The company's commitment to shared prosperity, Community and Economic Development, and diversity and inclusion are central to its purpose.

Requirements

High School Diploma (or equivalent) is required
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technologically savvy with the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and the ability to think critically under pressure.
Excellent attention to detail and organizational skills.
Ability to work independently, as well as collaborate effectively within a team environment.
Flexibility to work some weekends and evenings, as per business needs.
Willing and able to travel to other locations/branches
Willing and able to work required overtime.

Nice To Haves

Associates or Bachelor's degree preferred
A minimum of two years bank customer contact or retail sales experience preferred.
Commercial credit experience

Responsibilities

Engage with customers and establish rapport that encourages further engagement
Assist team in achieving branch goals
Provide excellent customer service
Remain flexible to accommodate branch staffing needs
Work independently and manage their time
Follow policies and procedures, maintain accuracy
Follow through on daily, weekly and monthly tasks
Contribute to branch meetings and culture
Promote products and services based on customer's needs, providing consultative advice to help them achieve their financial goals.
Assist with account opening and account maintenance including completion of consumer loan applications and closings.
Support and promote digital banking with knowledge of all online and app-based banking solutions.
Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions.
Maintain and balance cash drawers and reconcile discrepancies.
Assist with account maintenance including completion of credit card applications.
Be proactive in building relationships, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems.
Connect customers to experienced banking partners when appropriate.
Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations.
Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public regulations.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.