Universal Banker (Float) - Norwich & Greater Hartford areas

Dime Bank•Norwich, CT

69d•$21 - $33

About The Position

As a member of the Retail Banking team, the Universal Banker provides outstanding customer service and creates a positive experience for every customer. The role develops and enhances customer relationships to support the success of the branch and the Bank. It processes routine transactions accurately and efficiently, resolves service issues, and turns service opportunities into sales events. The Universal Banker ensures compliance with federal and state regulations and Bank policies and procedures, and refers customers to appropriate business partners for residential and consumer loans, investment and insurance products, and commercial business needs. The position also participates in business calls and community activities to develop new relationships and retain or expand existing ones. The Universal Banker is responsible for operational and revenue benchmarks, customer acquisition and retention, sales and referral goals, routine account transactions, account opening and closing, and customer service inquiries. The role may include opening or closing the branch on a rotating basis and balancing cash vaults and ATMs. It also requires compliance with SAFE Act requirements and obtaining and maintaining a unique NMLS number.

Requirements

High school diploma or GED.
Strong knowledge of financial products and services, banking regulations, and National Mortgage Licensing System (NMLS) registration under the SAFE Act.
Satisfactory background and credit check as part of the required NMLS registration process.
Two or more years of experience in a retail environment, including sales and cash handling.
Adherence to applicable federal and state bank regulations and Dime Bank policies and procedures.
Effective selling, cross-selling, and referral skills.
Exceptional customer service and strong interpersonal and customer relationship-building skills.
Excellent verbal and written communication skills and ability to interact well with all levels of personnel.
Strong problem-solving and negotiation skills.
Ability to prioritize, handle multiple tasks, and work independently.
Ability to lift bags of coin.

Nice To Haves

A life insurance license or licensure may be required, if applicable.

Responsibilities

Achieve operational benchmarks provided by the VP, Retail Operations Manager, and revenue benchmarks provided by the VP, Retail Sales Manager.
Explain, promote, sell, and cross-sell products and services based on customer needs, meeting or exceeding individual sales, referral, and service goals.
Retain and acquire Retail and Commercial business relationships by actively calling existing customers and prospects.
Refer customers to business partners for mortgages and loans, financial services, and commercial business needs.
Serve as a primary customer contact; accurately perform routine account transactions, open and close accounts, and assist with service inquiries.
Use problem-solving skills and sound judgment to recommend solutions to customer problems, concerns, and requests.
Meet branch operations and security requirements, including opening or closing the branch on a rotating basis and balancing cash vaults and ATMs.
Follow compliance procedures and operational risk controls in accordance with applicable regulatory requirements, standards, and Bank policy.
Comply with SAFE Act requirements and obtain and maintain a unique NMLS number.
Participate in community activities and represent Dime Bank favorably and professionally.
Perform other assigned duties essential to branch operations.