Universal Banker I, II, III - Darien, IL (Cass Ave)

Old Second National Bank•Darien, IL

1d•$18 - $29•Onsite

About The Position

Old Second is hiring Universal Bankers at levels I, II, and III in Darien, Illinois. The roles provide front-line customer service and sales, including opening, closing, and maintaining accounts, identifying sales and cross-selling opportunities, and performing basic Teller functions as needed. The level-specific titles are Universal Banker (Level 1), Senior Universal Banker (Level 2), and Universal Relationship Banker (Level 3). All levels work toward sales and service goals by engaging customers, profiling their needs, building relationships, using sales and customer-service software, participating in campaigns, and following up by phone or email. Bankers advise customers about banking products and services, maintain strong service standards, support Teller operations, and follow operational, regulatory, and compliance requirements. Schedules must be flexible for branch opening or closing and coverage at other Old Second locations as needed. Level 2 bankers additionally pursue elevated sales and service goals and lead by example through exceptional customer service. Level 3 bankers manage a portfolio of retail clients, maintain regular contact, advise on personal banking, connect clients with other business lines, pursue new and cross-selling opportunities, and support colleagues with advanced retail products such as IRAs and loans. This is an onsite position requiring availability during branch operating hours: Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturday, 8:30 a.m. to 1:00 p.m. Compensation varies by level, with base pay of $18.10–$22.50 per hour for Level 1, $20.50–$26.50 per hour for Level 2, and $22.55–$29.00 per hour for Level 3. Each level is eligible to participate in the Retail Incentive Plan, with payments varying based on sales performance.

Requirements

Level 1: High school diploma or equivalent and one year of related experience in banking, cash handling, customer service, sales, office work, or a combination of education and experience.
Level 2: High school diploma or equivalent and two years of related experience in banking, cash handling, customer service, sales, office work, or a combination of education and experience.
Level 3: High school diploma or equivalent and three or more years of related experience, including some banking and/or sales, client relationship management, consultancy experience, or cash handling, or a combination of education and experience.
For all levels, obtain NMLS registration within 60 days of assuming the role and meet Bank training requirements.
For Level 3, successfully complete the Universal (Relationship) Banker Cross Training Development Plan curriculum or have equivalent experience.
Demonstrate excellent customer service and professional communication.
Show dedication to product promotion, sales referrals, and cross-selling products and services.
Have math and computer proficiency and technical aptitude for learning and using bank software applications.
Have a basic understanding of banking, check processing, credits, and debits.
Maintain focus and organization during high-volume or interrupted work.
Demonstrate reliability, commitment to work, and follow-through on tasks.
Know and comply with bank rules and regulations.
Be available during branch operating hours, including Monday through Friday from 8:30 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Meet sales and service goals by engaging in bank sales processes, profiling customers, building relationships, using sales and customer-service software, and participating in sales campaigns.
Follow up with customers by phone or email.
Open, close, and maintain customer accounts accurately and according to established policies and procedures.
Advise new and existing customers about Old Second products and services, and develop knowledge of more complicated retail products including IRAs and loans.
Provide a high level of customer service to support strong branch customer-service ratings.
Cross-train as a Teller and handle basic transactions as needed, including cashing checks, processing deposits and withdrawals, and balancing a cash drawer.
Maintain working knowledge of internal and legislated compliance and regulations and complete annual training satisfactorily.
Maintain operational accuracy and compliance, including records, TD Ops, BSA/Fraud/CTR’s, BAI, signature cards, CIP, and beneficial ownership.
Maintain schedule flexibility, including opening or closing the branch as needed and filling in at other Old Second locations when needed.
For Level 2, meet elevated sales and service goals and lead by example through exceptional customer service.
For Level 3, manage a book of Retail Banking clients through regular contact, personal banking advice, and liaison with other business lines.
For Level 3, proactively connect with prospects and clients to pursue new and cross-selling opportunities and deepen customer relationships and loyalty.
For Level 3, refer clients to other business lines, including Wealth Management, Mortgage, and Commercial.
For Level 3, apply deep knowledge of advanced retail products such as IRAs and loans and support or train colleagues on those products as appropriate.