Universal Banker I - Charleston Folly Rd, SC

SouthState Bank•Charleston, SC

3d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs, working in the dual capacity of Teller and Financial Services Representative (FSR). The role provides customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers accurately, efficiently, promptly, and confidentially; develops knowledge of the bank’s products, services, rules, and regulations; identifies customer needs and makes referrals; and helps customers understand and enroll in self-service technology. The Universal Banker also follows banking regulations and branch security, audit, and transaction procedures. Teller duties include processing account transactions, cashing checks, handling withdrawals and certified checks within assigned limits, balancing transactions, and potentially assisting with ATM servicing, branch capture, safe deposit box access, and teller training. FSR duties include opening deposit accounts, processing services such as stop payments and wire transfers, explaining policies, resolving customer concerns, and ensuring customer-development records and correspondence are accurate and timely. Additional responsibilities may include vault or backup vault duties. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens and documents, read reports and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers promptly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, expand relationships, and make referrals in accordance with position goals.
Maintain a neat and professional appearance.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, as needed, guide and train new tellers.
As needed, provide customers access to safe deposit boxes, service or balance ATMs, and use the branch capture system.
Cash checks, process savings withdrawals within assigned limits, sell certified checks, and balance transactions daily.
Follow transaction, security, and audit procedures to minimize operational errors and maintain proper workflow.
Open deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain bank policies and procedures and resolve customer problems and complaints courteously and discreetly, directing customers to other assistance when appropriate.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure customer-development records, reports, and correspondence are correct, timely, and properly distributed.
Perform additional duties as assigned, potentially including vault or backup vault responsibilities.
Travel to meetings or training as needed.