Universal Banker I - Greeley West, CO

Southstate Bank•Greeley, CO

12d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. Working in a dual capacity as a Teller and Financial Services Representative (FSR), the role provides customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers quickly, accurately, efficiently, and confidentially; develops knowledge of the bank’s products, services, policies, and regulations; identifies customer needs; and refers customers to additional services when appropriate. It also supports customers in using self-service technology and follows branch security, audit, and operational procedures. Teller work includes processing transactions, cashing checks, handling savings withdrawals, selling certified checks, balancing transactions, and potentially servicing ATMs, using branch capture systems, assisting with safe deposit box access, and guiding new tellers. FSR work includes opening deposit accounts and handling services such as stop payments, wire transfers, and account maintenance. The banker explains procedures, resolves customer concerns, maintains accurate and timely records, and may have vault or backup vault responsibilities. The role requires a high school diploma or equivalent, at least one year of teller or cash-handling experience, and six months of customer relationship-building or sales experience. Previous banking experience is preferred. The position is based at a workstation in an open branch lobby. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially in accordance with South State Bank service standards.
Learn and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations by listening, and seek opportunities to expand relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan account transactions; cash checks; process savings withdrawals within assigned limits; and sell certified checks.
Maintain an orderly work area and balance transactions daily.
As needed, assist with training new tellers, safe deposit box access, ATM servicing and balancing, and branch capture processes.
Follow transaction, security, and audit procedures to minimize operational errors and maintain proper workflow.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures, resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are accurate, timely, and properly distributed.
Perform additional duties as assigned; responsibilities may include vault or backup vault duties.
Attend required training and complete assigned regulatory compliance training and policy acknowledgements.
Travel to meetings or training as needed.