Universal (Relationship) Banker

Community State Bank•Auburn, WA

9d•Onsite

About The Position

Community State Bank is hiring a full-time Universal Banker I for its Retail Banking team in Auburn, Indiana. The position is the face of the bank and provides exceptional client service while handling front-line transactions, inquiries, account maintenance, opening personal and business deposit accounts, and consumer lending. The Universal Banker I may assist the Client Service Manager with branch operations and mentor or help train Client Service Specialists and new hires. The role reports to the Branch Manager and has no supervisory responsibilities. It is an hourly, non-exempt position. The role requires a high school diploma or equivalent, one to two years of retail banking experience including teller and new-accounts experience, and a current NMLS license or eligibility to obtain one. Basic consumer lending experience is a plus. Candidates should have professional verbal and written communication skills, type at least 30 words per minute, be proficient with Microsoft Office, communicate fluently in English, and be able to travel occasionally between bank locations. Community State Bank describes its work environment as positive and team-oriented and offers a competitive compensation and benefits package. The position involves frequent sitting and standing, repetitive hand and finger motions, reaching, computer and office-equipment use, communication with clients and coworkers, and constant in-person attendance at the job site. Occasional travel and lifting of up to 25 pounds are also required.

Requirements

High school diploma or equivalent.
One to two years of retail banking experience, including teller and new-accounts experience.
Current NMLS license or eligibility to obtain an NMLS license.
Professional verbal and written communication skills.
Ability to type at least 30 words per minute.
Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Fluent communication in English.
Ability to travel occasionally between bank locations as needed.
Ability to perform the physical demands of the position, including frequent sitting and standing, repetitive hand and finger motions, reaching, computer and office equipment use, and occasional lifting of up to 25 pounds.

Nice To Haves

Basic consumer lending experience.

Responsibilities

Model CSB’s I CREATE values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality, and align with the bank’s vision, mission, and business objectives.
Provide exceptional client service and create positive client experiences using a client-first approach.
Identify client needs and recommend bank products and services that may address them.
Collaborate with teammates, support their growth, adhere to the work schedule, and help other team members as needed.
Maintain awareness of bank profitability and balance client needs with risk considerations.
Maintain knowledge of CSB products and processes and perform transactions accurately, with attention to cash management, confidentiality, and account maintenance.
Perform client transactions including deposits, withdrawals, payments, cashier’s checks, money orders, loan advances, and check cashing.
Assist clients with debit and ATM card inquiries and requests, including PIN resets, card issuance and closure, travel notifications, limit changes, and disputes.
Watch for fraudulent cash and transaction activity to protect clients and the bank.
Assist the Client Service Manager with vault operations, cash levels, cash purchases and sales, and vault audits in accordance with bank policy.
Assist with ATM balancing, replenishment, audits, and cash levels.
Help answer questions and provide training to new hires and Client Service Specialists as needed.
Perform account maintenance, including changes to names, addresses, owners or signers, and account titles.
Place account holds and stop payments and process wires in accordance with regulatory guidelines and bank policy.
Process indemnity agreements as needed.
Open personal and business deposit accounts to meet client needs.
Process credit card and consumer loan applications and provide financial consultations to help clients determine suitable products.
Learn and comply with applicable banking regulations and procedures, including Reg CC, Reg B, Reg P, and the Bank Secrecy Act.
Complete Universal Banker I training and begin Universal Banker II training within 12–24 months of starting as a Universal Banker I.