CNB Bank, Universal Associate, Full Time

CNB Bank•Clearfield, PA

14h

About The Position

CNB Bank’s Universal Associate provides a specialized banking experience and recommends solutions tailored to clients’ needs. The role involves engaging with clients, handling transactions and account maintenance, opening accounts, and supporting retail lending while following bank policies and operational procedures. Associates are expected to meet or exceed targets related to customer satisfaction, product sales, and financial wellness conversations, and to demonstrate respect, client focus, inclusion, leadership, integrity, collaboration, accountability, innovation, and professionalism. The position also encourages ongoing professional development through training, workshops, certifications, educational resources, stretch assignments, and cross-functional opportunities. Position-level duties vary. UA I associates open consumer and business deposit accounts. UA II associates also uncover and originate consumer loans. UA III associates maintain current NMLS registration to originate home equity loans and lines and build Center of Influence and networking opportunities. UA IV associates maintain current NMLS registration to originate purchase mortgages. The position operates in a professional office environment, with time spent standing at a teller pod or sitting at a desk using office equipment. It involves moderate noise and frequent communication and interaction with others. Occasional travel to market areas and offsite seminars or training may be required. The role may require lifting up to 25 pounds. Reasonable accommodation may be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
Ability to read, comprehend, and interpret documents.
Professional written, verbal, and interpersonal communication skills, including communicating with clients and speaking before groups.
Ability to use telephone systems and digital tools, including email, the internet, and intranet.
Ability to use or learn core transaction, debit card, statement processing, cash advance machine, and other relevant computer systems.
Ability to perform basic arithmetic using all units of measure.
Ability to follow written, oral, or diagrammed instructions and solve challenging problems involving several variables in standardized situations.
Ability to meet the physical demands of the position, including potentially lifting up to 25 pounds.
Ability to travel occasionally to market areas and attend offsite seminars or training sessions.
Background screening will be conducted.

Nice To Haves

Related experience.
Secondary education.

Responsibilities

Greet clients enthusiastically and engage them in conversation.
Identify client needs and recommend appropriate products and services.
Create a positive, memorable banking experience during every client interaction.
Accurately process transactions and perform client account maintenance, account opening, and retail lending duties.
Follow bank policies and operational procedures to support security and compliance.
Meet or exceed targets for customer satisfaction, product sales, and financial wellness conversations.
Manage cash drawer, TCD, TCR, ETM, vault, and coin machine responsibilities.
Identify opportunities to improve service efficiency or the client experience and suggest solutions.
Support community outreach and volunteer initiatives.
Participate in training and other professional development opportunities.
UA I: Open consumer and business deposit accounts.
UA II: Originate consumer loans in addition to UA I duties.
UA III: Maintain current NMLS registration to originate home equity loans and lines, and develop Center of Influence and networking opportunities in addition to prior-level duties.
UA IV: Maintain current NMLS registration to originate purchase mortgages in addition to prior-level duties.

Benefits

Medical, dental, vision, and life insurance.
401(k) with company match.
Paid time off and recognized holidays.
Leave policies.
Voluntary life, accident, critical illness, hospital indemnity, and pet benefits.
Employee Assistance Program.
Employee Health & Wellness Program.
Special loan and deposit rates.
Gradifi Student Loan Paydown Plan.
Rewards and recognition programs.