benefits

First Citizens Community Bank•Plumstead Township, PA

10d•Onsite

About The Position

This is a part-time Universal Associate I position with benefits, focusing on Teller and New Accounts responsibilities. The role involves providing excellent customer service, processing transactions accurately and efficiently, and identifying customer financial needs to suggest appropriate bank services and products. The Universal Associate I is responsible for handling cash, vault, and ATM duties, as well as opening and maintaining deposit accounts for consumers and businesses, and performing necessary account maintenance. The position averages approximately 25 hours per week and requires working Saturday mornings on a rotating basis at the Warrington Office, totaling about 1,300 hours per year. The company emphasizes supporting community growth, fostering employee development, and recognizing hard work, viewing employees as their strongest asset.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
One year customer service and cash handling experience. (preferred)
High school diploma or equivalent educational experience. (preferred)

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB’s standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Processes transactions and handles cash, vault, ATM responsibilities, etc.
Opens and maintains deposit accounts for consumers and businesses.
Completes all necessary maintenance on customer accounts.