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First Citizens Community Bank•Canton, PA

7d•Onsite

About The Position

This is a part-time position averaging approximately 19 hours per week, including regular rotating Saturday mornings. The role is budgeted for 975 hours per year. The Universal Associate I is responsible for providing timely and courteous customer service, processing customer transactions accurately and efficiently, and exemplifying the bank's standard of exceptional customer service. This role also involves assessing customer financial needs, suggesting appropriate bank services and products, and actively participating in the bank's sales culture and referral programs. Responsibilities include maintaining daily transactions, balancing the drawer, researching outages, and adhering to banking regulations. The Universal Associate I specifically processes transactions, handles cash, vault, and ATM responsibilities, opens and maintains deposit accounts for consumers and businesses, and completes necessary account maintenance.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
One year customer service and cash handling experience.
High school diploma or equivalent educational experience.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Process transactions and handles cash, vault, ATM responsibilities, etc.
Open and maintain deposit accounts for consumers and businesses.
Complete all necessary maintenance on customer accounts.