benefits

First Citizens Community Bank•Lower Moreland Township, PA

42d•Onsite

About The Position

This position is for a Universal Associate I (Teller/New Accounts) with an average of 33-34 hours per week, including some Saturdays. The role involves providing excellent customer service, processing transactions accurately and efficiently, assessing customer financial needs, and suggesting appropriate bank services and products. The Universal Associate I is responsible for handling cash, vault, and ATM duties, opening and maintaining deposit accounts for consumers and businesses, and performing necessary account maintenance. The position also requires active participation in the bank's sales culture and referral programs, maintaining daily transaction balances, researching outages, and balancing the drawer. Adherence to proper procedures and banking regulations is essential. The role emphasizes identifying customer needs and developing solutions, as well as constructive interaction with co-workers. This position is budgeted for 1,745 hours per year.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
One year customer service and cash handling experience.
High school diploma or equivalent educational experience.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB’s standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Processes transactions and handles cash, vault, ATM responsibilities, etc.
Opens and maintains deposit accounts for consumers and businesses.
Completes all necessary maintenance on customer accounts.