benefits

First Citizens Community Bank•Wilmington, DE

17h•Onsite

About The Position

The Universal Associate I (Teller/New Accounts) role is responsible for providing timely and courteous customer service, processing customer transactions accurately and efficiently, and exemplifying the bank's standard of exceptional customer service. This role involves assessing customer financial needs, suggesting appropriate bank services and products, and actively participating in the bank's sales culture and referral programs. Key responsibilities include maintaining daily transactions, balancing cash drawers, researching outages, and ensuring compliance with banking regulations. This position also involves opening and maintaining deposit accounts for consumers and businesses, and completing necessary account maintenance. The role has four levels, with the Universal Associate I focusing on teller duties, cash handling, vault, and ATM responsibilities, as well as new account opening and maintenance.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
One year customer service and cash handling experience.
High school diploma or equivalent educational experience.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB’s standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Process transactions and handle cash, vault, ATM responsibilities.
Open and maintain deposit accounts for consumers and businesses.
Complete all necessary maintenance on customer accounts.