Universal Agent - Call Center - Full Time (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

3d•Onsite

About The Position

The Universal Agent will be responsible for answering all external and internal calls for all Caesars Entertainment owned properties as designated by function. Universal Agents will be courteous, customer-focused team members who will be able to provide both internal and external customers service and support in all facets of the reservation and guest experience. Universal agents will work directly with customers, assisting with reservation, service requests and attend to all customer service needs during all stages of the customer's visit.

Requirements

High School Diploma or equivalent required
3 years customer service or sales experience
Proficient in MS Office with an emphasis on WORD, EXCEL, and OUTLOOK
1 Year of LMS experience required
Must be able to type 30 wpm or more
Must be 18 years of age or older.
Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner.
Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
Must be able to read, write, speak and understand English.
Able to sit for 2-3 hours at a time
Must be able to maintain a flexible work scheduled based on business demands.
Must be multi-task oriented.
Excellent interpersonal, communications, team building and problem solving skills are required.
Ability to perform full duties of dexterity and visual perception
Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center.

Nice To Haves

Hotel experience and/or convention industry experience preferred.
Knowledge of Windows based PC Applications
Communications skills- written and oral.
Understanding of intermediate math concepts- ability to add/subtract/multiply/and divide numbers accurately and efficiently

Responsibilities

Maintains high level of sales and service skills to meet department standards on Quality Assurance monitors, customer surveys, and other standards as determined by management.
Clearly communicates and demonstrates enthusiastic service.
Meets department punctuality, adherence and attendance guidelines.
Handles all incoming customer transactions promptly, efficiently, accurately and professionally.
Meets department appearance guidelines.
Safeguards customer confidentiality and privacy in accordance to company and department standards.
Assists with special projects and/or additional duties as directed by a Supervisor.