Unity Account Executive - Player Development

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

4d•Hybrid

About The Position

The Unity Account Executive (UAE) is responsible for solicitation of casino players from segments selected by PD leadership. The UAE will call, text, email or use other means of communication to directly invite qualified players to Hollywood Hard Rock Hotel & Casinos. Players will be made aware events, shows, available rooms and other qualified opportunities to visit HWHR. UAE will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.

Requirements

Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
Experience in casino and/or hotel environment preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and/or table games preferred
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays

Responsibilities

Aggressively and persistently solicits assigned accounts using all available tools.
Maintains outstanding “data hygiene” and ensures that contact information on all assigned players is correct and up to date.
Demonstrates exceptional guest service to both internal and external customers with every interaction.
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.