Player Development Executive

AGUA CALIENTE CASINO RANCHO MIRAGE•Rancho Mirage, CA

2d•Onsite

About The Position

Drives acquisition and growth of high-worth gaming guests through strategic outreach, relationship management, and targeted player development initiatives. Expands the premium player base while delivering expectational guest experiences aligned with ACE Service Standards.

Requirements

High school diploma or GED required
Minimum four (4) years of experience in casino host, player development, VIP sales, luxury hospitality, or relationship management roles.
Demonstrated success developing relationships with high-value guests and driving revenue growth.
Strong understand of casino operations, player reinvestment, loyalty program, and gaming marketing strategies.
Strong community, networking, relationship-building, and business development skills.
Proficient in Microsoft Office and casino player tracking systems.

Nice To Haves

Bachelor’s Degree in Business, Marketing, Hospitality, or related field preferred.

Responsibilities

Identify, acquire, and develop relationships with new high-worth gaming guests and VIP prospects.
Generate new business through networking, referrals, hosted events, and strategic outreach efforts.
Develop and execute acquisition, growth, and reactivation strategies designed to expand the property’s premium player base.
Utilize player analytics, market intelligence, and competitive insights to identify opportunities for revenue growth and player acquisition.
Coordinate highly personalized guest experiences, including accommodations, transportation, entertainment, and special events.
Represent Agua Caliente Casinos at on-property and off-property events to cultivate relationships and generate new business opportunities.
Partner with Marketing and Operations leaders to support premium player development initiatives and VIP events.
Mentor and share player development best practices with Hosts and Executive Hosts.
Monitor player activity and reinvestment to ensure compliance with approved guidelines, profitability objectives, and internal controls.
Provide exceptional guest service and authorized complimentary services in accordance with approved policies and procedures.
Adhere to all Tribal Ordinances, Regulations, Internal Controls, and Standard Operating Procedures.