Player Development Executive, Michigan

DraftKings Inc.

3d•$88,400 - $110,500•Onsite

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Player Development Executive, you’ll play a key role in growing and strengthening our VIP player community. You’ll build meaningful relationships with high-value players, deliver exceptional service experiences, and drive customer engagement that contributes to revenue growth. Working cross-functionally with teams across the business, you’ll help shape and execute a best-in-class VIP experience while leveraging insights and data to maximize player loyalty and long-term value.

Requirements

A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients.
A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset.
Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency.
Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives.
Ability to obtain and maintain all required State Gaming Licenses.

Responsibilities

Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty.
Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.
Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.
Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.
Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.
Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.
Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.