Unit Support Associate

Wellstar Health System•Dallas, GA

14h

About The Position

The Unit Support Associate works under the direction of the Clinical Nurse Supervisor and/or Centralized Transport Manager to safely transport patients to and from the Emergency Department, Radiology, test and procedure areas, Radiation Oncology, and inpatient floors. The role also supports patient care teams with equipment cleaning, supply stocking, patient assistance, and basic patient care as assigned. The associate helps maintain patient records by filing physician transcription and dictation and scanning outside documentation into the electronic medical record (EMR). The position requires compassionate, respectful, and professional service, effective communication, organization, and the ability to multitask in a fast-paced and stressful environment. Schedule: Tuesday through Friday, 10:00 a.m. to 8:30 p.m.

Requirements

High school diploma or GED.
BLS certification, or American Red Cross BLS certification, or BLS Instructor certification; required upon hire.
Basic computer skills and ability to use an electronic medical record.
Ability to read and speak English.
Good communication skills and handwriting.
Positive attitude and strong customer-service and interpersonal skills.
Ability to collaborate with healthcare providers in patient care.
Ability to multitask and function in stressful and emergency situations.
Strong attention to detail and personal time-management skills.

Nice To Haves

Hospital or medical experience preferred.

Responsibilities

Transport patients safely to and from the Emergency Department, Radiology, test and procedure areas, Radiation Oncology, and inpatient floors as needed.
Verify patient identification, obtain the ticket to ride (TTR), properly sign out patients, and notify the RN when patients return.
Move and transport patients properly, including assisting with ambulation and transfers to and from imaging tables.
Ensure oxygen and IV equipment are transported correctly.
Use proper handwashing and isolation techniques, body mechanics, and lift equipment.
Clean transportation equipment and stock rooms and supplies as needed.
File or populate patient medical records with physician transcription and dictation, use the EMR proficiently, and scan outside documentation into the EMR as needed.
Protect patients’ rights, dignity, and confidentiality.
Answer telephone calls and call lights promptly, notify appropriate staff of follow-up needs, resolve patient concerns, and proactively offer assistance and comfort measures to patients and families.
Provide basic patient care under licensed staff supervision, including hygiene, nutrition, elimination, and physical comfort measures, as assigned.
Assist healthcare team members with care delivery and transport supplies, linen, medications, and equipment as assigned.
Participate in department performance-improvement initiatives and support healthcare team initiatives.
Communicate effectively with patients, staff, physicians, families, and visitors; use safety communication techniques and report task completion and patient concerns, problems, or emergencies to appropriate staff.
Perform other duties as assigned and comply with WellStar Health System policies, standards of work, and code of conduct.