Unit Secretary - ER Per Diem

Orlando Health•Melbourne, FL

1d•Onsite

About The Position

The Unit Secretary performs routine clerical and secretarial tasks for a nursing unit in the Emergency Room. The role supports unit operations by serving as a receptionist, handling communications, maintaining and preparing medical records, assisting patients and staff, coordinating routine requests, and helping maintain supplies and a safe, organized unit. The position works under the direction of the charge nurse and requires effective communication, strong interpersonal skills, and the ability to prioritize multiple tasks.

Requirements

High school diploma or equivalent.
Keyboarding skills.
Knowledge of Microsoft Word and Excel.
Knowledge of medical terminology, or Health Unit Coordinator Certification.
Excellent interpersonal skills and ability to work in a team environment.

Responsibilities

Acts as a receptionist on the unit, greeting and directing visitors, personnel, and others courteously and informatively.
Transcribes physicians’ orders promptly, accurately, and completely according to policy and procedure.
Communicates consultation requests to physicians or therapists promptly and accurately.
Performs data entry and assembles, compiles, and breaks down medical records.
Prepares or copies designated medical record information for transfer to other facilities.
Answers phone calls, routes callers, assists with pages, takes messages, and provides routine information to callers.
Answers patient call lights in person or via intercom, fulfills requests, or promptly refers them to the appropriate person.
Communicates effectively in all interactions.
Assists in making appointments for patients.
Uses office and departmental equipment as needed.
Submits work orders for housekeeping, maintenance, biomedical, or other required services.
Collaborates interdepartmentally to promote and provide a safe environment.
Uses compassion to create a therapeutic environment.
Transports and delivers items, equipment, and medications throughout the facility, excluding controlled substances and IV chemotherapy drugs.
Maintains pre-established par levels of unit office supplies and assists with stocking unit and office supplies.
Monitors time and attendance through Kronos or another timekeeping system.
Prioritizes workload to manage multiple priorities.
Ensures compliance with applicable regulatory standards, including Federal, State, local, and The Joint Commission standards.
Maintains regular, punctual attendance consistent with Orlando Health policies and applicable laws.
Maintains compliance with Orlando Health policies and procedures.
Maintains a clean, safe, and organized unit.
Works under the direction of the charge nurse.