Unit Secretary Med Surg Trauma FT Day Abington

Thomas Jefferson University • Montgomery County, PA

1d • Onsite

About The Position

The Unit Secretary performs clerical and administrative duties that support the operations and patient flow of a medical-surgical trauma unit. The role includes entering information into the Hospital Information System, answering calls, organizing information, and supporting patient admissions, transfers, and discharges. The Unit Secretary works with clinical staff and other departments to coordinate testing, appointments, and transport, and works with unit leadership and supply chain to support inventory needs. The position calls for professional, welcoming, and compassionate interactions with patients, families, visitors, and staff, consistent with patient- and family-centered care.

Requirements

• Related secretarial and computer experience.
• Knowledge of medical terminology is highly recommended.
• Cultural awareness and the ability to convey respect and connect effectively with people from diverse backgrounds.
• Effective communication skills, including accurately transmitting, receiving, and interpreting information and using partnership-oriented language with patients and families.
• Ability to convey respect and collaborate with patients, families, and designated care partners in the care setting.
• Ability to delegate appropriately and respectfully to other team members.

Nice To Haves

• High school diploma or equivalent.
• Data entry experience.
• Knowledge of medical terminology.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with Jefferson’s values, fostering belonging and inclusion and using problem-solving and conflict-resolution skills.
• Recognize patients and their families or designated care partners, and interact with compassion and respect for their preferences, priorities, needs, and cultural beliefs and values.
• Follow established protocols and individual performance expectations to minimize risk of harm to patients and others.
• Communicate with and support the interprofessional team, patients, families, and designated care partners; maintain regular communication with the Charge Nurse about unit needs.
• Monitor the electronic patient bed system for admission, discharge, and bed flow; assign admissions, complete staffing assignments if needed, and request patient transport as needed in collaboration with the Charge Nurse.
• Coordinate appointments and testing in the acute care setting, including transport, and coordinate patient discharge appointments when needed.
• Perform clerical functions that support the department, including maintaining complete and organized medical records.
• Organize the work environment to support effective and efficient department operations.
• Process medical orders to facilitate implementation of the patient-care regimen.
• Respond to unit emergency codes by immediately calling the emergency response dispatcher and helping the team gather equipment, such as an EKG, glucometer, crash cart, or suction equipment.
• Troubleshoot equipment failures, attempting to reset equipment before contacting the appropriate on-call repair team.
• Participate in unit committee meetings in addition to staff meetings.
• Monitor the tube station and appropriately dispense incoming and outgoing items, including medications and cardiac monitor strips.
• Use information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.
• Perform other related duties and comply with hospital policies and procedures.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits offering access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED