Unit Secretary -3 PST Stepdown, Full Time, Days

Cape Fear Valley Health

19h•Onsite

About The Position

The Unit Secretary provides clerical services to maximize the functioning of the 3 PST Stepdown unit and maintains responsibility for the telemetry emergency phone. The role includes welcoming and identifying patients, serving as a receptionist, managing unit communications and patient charts, maintaining supplies, filing telemetry strips, and supporting call-light response and unit services through the Responder system. The position also supports customer satisfaction, patient throughput, and hospital capacity, and may include other duties as assigned.

Requirements

High school diploma or equivalent required.
Proficiency in reading, writing, and speaking English.
Ability to work at a computer or monitor for long periods.
Ability to remain calm during emergency situations.
Ability to sit for prolonged periods.
Ability to communicate verbally.
Auditory and visual acuity sufficient to accurately perform job functions.
Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material.

Nice To Haves

Completion of a medical terminology course preferred.
One year of Medical Assistant or Nursing Assistant experience preferred.

Responsibilities

Greet patients upon admission by introducing themselves and welcoming the patient to the unit.
Introduce themselves to patients daily through face-to-face contact.
Identify patients using their name and date of birth, including checking accompanying medical records and the patient armband.
Act as receptionist and greet hospital staff and visitors.
Initiate, receive, and deliver telephone messages related to unit activities.
Maintain patients’ charts on assigned units.
Order and maintain adequate supply levels on the unit.
Answer the telemetry emergency phone and transfer responsibility when leaving the desk.
File telemetry strips promptly in the location designated by the floor.
Set up assignments in the Responder system, answer call lights, and arrange services as necessary.
Demonstrate responsibility concerning customer satisfaction, patient throughput, and hospital capacity.
Perform other duties as assigned.