Unit Secretary

Brown Medicine•Providence, RI

6d•$18 - $28•Onsite

About The Position

Under the general supervision of the Nurse Manager, the Unit Secretary performs clerical and administrative support duties and coordinates and documents patient activity and information from admission through discharge or transfer. The role supports communication among unit staff, other hospital staff, physicians, patients, and visitors; maintains patient information and medical records; supports unit supply, scheduling, reporting, quality, and discharge processes; and performs general clerical duties. The position is at The Miriam Hospital in Providence, Rhode Island, with a day shift from 7:00 a.m. to 3:30 p.m., including every other weekend and holiday, for eight hours daily. Employees are expected to role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence and demonstrate its core Success Factors.

Requirements

Education equivalent to a high school diploma.
Computer skills sufficient to enter and maintain patient data and print required reports.
Ability to organize, prioritize, and perform multiple tasks expeditiously.
Ability to speak, read, and write English clearly.
Six months of clerical experience in a health care environment is strongly preferred.

Nice To Haves

Knowledge of medical terminology is preferred.
Six months of clerical experience in a health care environment is strongly preferred.

Responsibilities

Communicate clearly and promptly with unit staff, other hospital staff, physicians, patients, and visitors; greet patients and visitors professionally and helpfully.
Recognize and address or refer consumer dissatisfaction, and identify and report unauthorized personnel.
Answer telephone calls promptly, receive and communicate messages accurately, transfer calls, and page staff accurately; respond to patient call buttons by paging the appropriate staff and following up on unanswered pages.
Enter and edit patient information in the computer, including height and weight, isolation status, patient type, patient activity, and charges; follow Physician Order Management policies and clinical informatics downtime procedures.
Obtain missing patient data from other units or outside facilities and maintain the integrity of medical records; complete the Medical Record Review Checklist daily and as required.
Order and maintain unit forms, dietary supplies, educational materials, and office supplies; keep the desk area orderly; follow up on purchase requisitions and anticipate storeroom supply needs before evening and night shifts.
Ensure dietary orders are current each morning between 3:00 a.m. and 4:00 a.m.
Manage automatically prepared reports, including GENESIS, Glumeter, and rounds reports.
Work with nursing staff and case managers to enter discharge dispositions and destinations, fax paperwork to external agencies, and prepare paperwork for patients discharged to rehabilitation centers or nursing homes.
Assist the Nurse Manager with monitoring staff educational records and compliance with mandatory tests, training, certifications, and annual health screenings such as PPD and fit testing.
Complete weekly nursing unit staff projections and, as assigned, prepare the unit secretary schedule to ensure an even distribution of secretarial resources.
Participate in unit staff meetings and record minutes; maintain posted unit communications and staff memorandums; update policy manuals as required.
Support achievement of hospital and unit quality indicators, assist with distributing and collecting quality audits, and follow unit processes for indicator data collection.
Conduct monthly Environment of Care Rounds, report findings, and follow through with work orders or communications to appropriate departments; resolve issues that can be handled at the unit level.
Enter patient charges appropriately, review and reconcile charges daily, and report variances to the manager.
Perform filing, copying, faxing, and other clerical and administrative support duties as requested.