Unit Secretary – ICU Neonatal (Full-Time / Nights)

Texas Health•Dallas, TX

1d•Onsite

About The Position

The Unit Secretary supports the ICU Neonatal department at Texas Health Dallas, helping meet the needs of physicians, staff, patients, and other customers. The role uses the Professional Practice Model to partner with patients, families, physicians, peers, and other disciplines; serves as a patient advocate; and assists in identifying and improving ineffective or costly processes. The position is full-time, overnight, with three 12-hour shifts from 7:00 p.m. to 7:00 a.m. Weekends and holidays may be required as needed. The role is based in a fast-paced Level III NICU that provides care for infants from 22 weeks onward. The department describes its leadership as supportive of opportunities for certification in High-Risk Neonatal Nursing.

Requirements

High school diploma or equivalent.
Organizational skills to function in a fast-paced work environment.
Positive interpersonal skills.
Good verbal and written communication skills.

Nice To Haves

One year of healthcare experience is strongly preferred.
Previous Unit Secretary, Patient Care Technician, or Patient Access experience is preferred.

Responsibilities

Perform tasks to meet the needs of physicians, staff, patients, and other customers.
Work in partnership with patients, families, physicians, peers, and other disciplines using the Professional Practice Model philosophy.
Serve as a patient advocate.
Assist in identifying ineffective and costly processes and take action to improve them.