Unit Secretary

Eisenhower Health•Rancho Mirage, CA

9d•$20 - $30

About The Position

The Unit Secretary creates the first and last impressions of the hospital experience for patients, guests, and visitors by introducing and coordinating available non-clinical services. The role provides clerical, administrative, and general office support, including computer order entry, form creation, report preparation, record and file maintenance, meeting scheduling, mail distribution, and telephone reception. The position is in the Medical Surgical 4E department, with a 10-hour shift and 30 hours listed. The default work shift varies.

Requirements

High school diploma, GED, or higher-level degree if hired after March 1, 2025.
Ability to adapt quickly to changing priorities and unexpected situations.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to communicate positively and professionally.
Ability to handle patient complaints and feedback professionally and facilitate resolutions that enhance patient satisfaction.
Ability to operate general office equipment, including a computer, printer, scanner, and telephone.
Ability to prioritize tasks and manage time efficiently to meet deadlines.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
Knowledge of patient room amenities.
Self-starter who takes action without prompting.
Written and verbal communication skills.

Nice To Haves

Healthcare or customer service experience.

Responsibilities

Demonstrates compliance with the Code of Conduct and compliance policies, resolves compliance questions or concerns, and reports suspected violations.
Manages reception desk functions in collaboration with the clinical director and warmly welcomes and farewells those entering and leaving.
Assists in identifying potential risks and coordinates appropriate resolution with the clinical director, including issues involving lost personal property.
Assists the clinical director with non-clinical performance improvement initiatives.
Assists the clinical director with personnel records, licensures, and certifications; tracks certification due dates, health screenings, and evaluations.
Coordinates unit repairs and maintenance.
Prepares and organizes the work area daily.
Ensures the correct physicians’ names are displayed for the day.
Acts as a liaison between patients and staff members.
Prepares miscellaneous paper charts for Health Information Management scanning.
Initiates computer entry for bed transfer, discharge, against-medical-advice, and deceased-patient requests.
Assigns Mobile Heart Beat staff phone numbers in the Rauland Borg Responder system.
Answers patient call lights and communicates patient needs to the care team.
Answers the department phone within three rings and communicates calmly and pleasantly, identifying the department and self.
Orders unit supplies with the assigned M.S.C. and orders office supplies under the clinical director’s direction; helps keep the unit and supplies orderly.
Prepares RN worksheets for report.
Documents accurate information on the daily census.
Proactively initiates solutions to unit needs, including participating in computer projects.
Notifies the physician or physician’s exchange of all physician consults and enters them into the computer.
Performs other duties as assigned.