Unit Secretary

St. John's Riverside Hospital•City of Yonkers, NY

About The Position

The Unit Secretary/Unit Clerk performs receptionist and clerical duties appropriate to the area of clinical practice. The role supports patients, visitors, physicians, nurses, and other hospital staff through effective communication, accurate record and data maintenance, routine clerical work, and assistance with patient requests. The Unit Secretary helps maintain an organized, safe unit environment and supports staff in performing their duties.

Requirements

Understand and use medical terminology.
Be proficient in computer skills.
Have excellent communication skills and a customer service orientation.
High school diploma or equivalent required.

Nice To Haves

Knowledge of a medical database system or Meditech.
Associate degree.
Clerical experience on a fast-paced unit.

Responsibilities

Greet and assist patients, visitors, physicians, and other hospital staff.
Answer telephones and communicate effectively by responding to general information requests and requesting and conveying messages promptly.
Help maintain complete and accurate medical records and current patient and unit data in the information system and on appropriate forms.
Perform routine clerical tasks, including order entry and data retrieval, as appropriate to the clinical area.
Respond promptly to patients’ call systems and refer requests appropriately.
Place calls to physicians’ offices and other departments as requested.
Demonstrate awareness of and sensitivity to patients’ rights, and maintain patient confidentiality.
Communicate effectively and promptly with nurses, other staff, patients, and families.
Keep the nurses’ station clean and clutter-free.
Maintain cooperative working relationships and support staff in performing their duties.
Monitor unit inventory and supply use, and communicate problems to the Nursing Manager and Materials Management Department.
Report maintenance repair requests and monitor them for completion.
Maintain a safe environment for patients and staff.