Unit Secretary - Med Surg/Telemetry 4E (Full Time, Days) Frankford-Jefferson
About The Position
The Unit Secretary supports the operations and flow of a medical-surgical/telemetry unit through clerical work, data entry, patient information organization, and coordination with patients, families, medical staff, and other departments. The role helps coordinate admissions, transfers, discharges, off-unit testing, appointments, and transport, and works with unit leadership and supply chain to support inventory needs. The Unit Secretary is expected to provide professional, welcoming, compassionate service and contribute to a respectful, inclusive environment. The position is full-time, 36 hours weekly, with the posting listing hours as 7 p.m.–7 a.m. It is based at Jefferson Health Northeast, 4900 Frankford Avenue, Philadelphia, Pennsylvania. The job description also lists the work shift as “Workday Day.” Jefferson describes itself as a regional health and higher-education organization with more than 65,000 people. It offers benefits to full-time and part-time colleagues, including medical and prescription coverage, supplemental insurance, dental and vision insurance, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, and voluntary benefits. Tuition discounts at Thomas Jefferson University are available after one year of full-time service or two years of part-time service.
Requirements
- Related secretarial and computer experience.
- Knowledge of medical terminology is highly recommended.
- Cultural awareness and the ability to show respect and connect effectively with people from diverse backgrounds.
- Effective communication skills, including accurately conveying, receiving, and interpreting information and needs.
- Ability to use partnership-oriented language with patients and families and engage them in their health and health care.
- Ability to delegate appropriately and respectfully to other team members.
- Ability to lift and carry 40–50 pounds.
- Frequent to continuous standing and walking.
Nice To Haves
- Data entry experience.
- Diploma or equivalent.
Responsibilities
- Interact with co-workers, visitors, and staff in keeping with Jefferson’s values, fostering belonging and inclusion, and using problem-solving and conflict-resolution skills.
- Interact compassionately and respectfully with patients, families, and designated care partners, taking their preferences, priorities, needs, cultural beliefs, and values into account.
- Follow established protocols and individual performance practices to minimize risk of harm to patients and others.
- Communicate with and support the interprofessional team, patients, families, and designated care partners; maintain regular communication with the Charge Nurse.
- Monitor the electronic patient bed system for admission and discharge bed flow, assign admissions, complete staffing assignments if needed, and request patient transport as needed, collaborating with the Charge Nurse to support appropriate unit placement.
- Coordinate appointments and testing within the acute care setting, including transport, and may coordinate discharge appointments.
- Perform clerical functions, including maintaining complete and organized medical records and processing medical orders to facilitate patient care.
- Organize the work environment to support effective and efficient department operations.
- Respond actively during unit emergency codes by calling the emergency response dispatcher and helping the team quickly gather equipment such as an EKG, glucometer, crash cart, suction, and flushes.
- Troubleshoot equipment failures and attempt resets before contacting the appropriate on-call repair team; equipment may include patient TVs, call-bell wall units, computers, and printers.
- Participate in unit committee meetings in addition to staff meetings.
- Monitor the tube station and appropriately dispense incoming and outgoing items, including medications and cardiac monitor strips.
- Use information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.
- Perform other related duties and comply with hospital policies and procedures.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
