Unit Secretary - Med Surg

University of Maryland Medical System•Bel Air, MD

6d•$18 - $25

About The Position

The Med/Surg unit is seeking a strong individual to serve as the face of the unit, greeting patients and families as they arrive and responding calmly and appropriately in urgent situations. The Unit Secretary handles inquiries from patients, families, and staff in a professional and timely manner. Multitasking and prioritizing are essential. The role performs clerical duties on the assigned unit, helps maintain a clean and safe environment, and assists the patient care team with various patient care activities. A customer-service focus is essential to smooth unit operations. The position is full-time on days, with stated hours of 7:00 a.m. to 7:30 p.m. The posted pay range is $17.68–$24.76 per hour, depending on years of experience; a shift differential may also apply.

Requirements

Ability to use manual finger dexterity with hand-eye coordination.
Basic computer skills and typing ability.
Effective verbal and written communication skills.
Ability to follow directions.
Ability to organize and make decisions consistent with current policies, procedures, and nursing standards.
Ability to adapt availability to the hospital's variable and changing needs, including all shifts.
Ability to function effectively as a member of a collaborative team.
Ability to respond appropriately to emergency situations.

Nice To Haves

One year of experience as a medical and/or customer service secretary is preferred.

Responsibilities

Greet patients and families arriving on the unit.
Respond calmly and appropriately in urgent situations.
Handle patient, family, and staff inquiries professionally and in a timely manner.
Perform clerical duties on the assigned unit.
Assist in maintaining a clean and safe environment.
Assist the patient care team with various patient care activities.
Maintain a customer-service focus to support smooth unit operation.