Unit Secretary - Med Surg/Telemetry 4E (Full Time, Days) Frankford-Jefferson

Jefferson Health Plans • Philadelphia, PA

2d • Onsite

About The Position

The Unit Secretary supports the operations and patient flow of a medical-surgical/telemetry unit through clerical work, information-system data entry, communication, and coordination of admissions, transfers, discharges, testing, and appointments. The role works collaboratively with clinical staff, unit leadership, other departments, and supply chain, and provides a professional, welcoming experience for patients, families, visitors, and staff.

The Unit Secretary helps maintain organized medical records and processes medical orders. The role monitors bed-flow and the tube station, coordinates patient transport and appointments, supports unit inventory, and responds to unit emergency codes. It also troubleshoots certain equipment problems and participates in unit committee and staff meetings. The position is full-time, 36 hours weekly, with the posting listing a 7 p.m.–7 a.m. schedule.

Requirements

• Related secretarial and computer experience; the posting does not specify a duration.
• Cultural awareness and the ability to convey respect and connect effectively with people from diverse backgrounds.
• Effective communication skills, including accurately conveying, receiving, and interpreting information and needs; using partnership-oriented language with patients and families; and appropriately delegating to team members.
• Knowledge of patient- and family-centered practice and the ability to collaborate respectfully with patients, families, and designated care partners.
• Knowledge of medical terminology is highly recommended.

Nice To Haves

• Diploma or equivalent.
• Data entry experience.
• Knowledge of medical terminology is highly recommended.

Responsibilities

• Interact with coworkers, visitors, and other staff in accordance with Jefferson’s values, promoting belonging and inclusion and using problem-solving and conflict-resolution skills.
• Interact compassionately and respectfully with patients and their families or designated care partners, taking personal preferences, needs, and cultural beliefs into account and following protocols to reduce risk of harm.
• Communicate with and support the interprofessional team, patients, families, and designated care partners; maintain regular communication with the Charge Nurse.
• Monitor the electronic patient bed system for admissions, discharges, and bed flow; assign admissions, complete staffing assignments if needed, and request patient transport as needed in collaboration with the Charge Nurse.
• Coordinate appointments and testing within the acute care setting, including transport, and may coordinate discharge appointments.
• Perform clerical functions, maintain complete and organized medical records, and organize the work environment to support efficient department operations.
• Process medical orders to facilitate implementation of patient care.
• Use information technology to communicate, manage knowledge, mitigate errors, and support ethical decision-making.
• Respond actively to unit emergency codes by calling the emergency response dispatcher and helping gather equipment and supplies.
• Troubleshoot equipment failures and attempt to reset equipment before contacting the appropriate on-call repair team.
• Participate in unit committee meetings in addition to staff meetings.
• Monitor the tube station and appropriately dispense incoming and outgoing items, including medications and cardiac monitor strips.
• Support unit inventory needs in coordination with unit leadership and supply chain.
• Perform other related duties and comply with hospital policies and procedures.

Benefits

• Medical insurance, including prescription coverage.
• Supplemental insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance.
• Voluntary benefits, including access to group insurance rates and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Medical insurance access for all colleagues, including those working less than part-time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed