Unit Secretary

Eisenhower Health•Rancho Mirage, CA

23h•$20 - $30

About The Position

The Unit Secretary creates welcoming first and last impressions for patients, guests, and visitors by introducing and coordinating available non-clinical services. The role provides clerical, administrative, and general office support, including computer order entry, form creation, report preparation, record and file maintenance, meeting scheduling, mail distribution, and telephone reception. The position is in the Telemetry Washington 2N department, with an evening shift, 40 hours per week, and 10-hour shifts.

Requirements

High school diploma, GED, or higher-level degree if hired after March 1, 2025.
Ability to adapt quickly to changing priorities and unexpected situations.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to communicate effectively in a positive and professional manner.
Ability to handle patient complaints and feedback professionally and facilitate resolutions.
Ability to operate general office equipment, including computers, printers, scanners, and telephones.
Ability to prioritize tasks and manage time efficiently to meet deadlines.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software.
Knowledge of patient room amenities.
Self-starter who takes action without prompting.
Written and verbal communication skills.

Nice To Haves

Healthcare or customer service experience.

Responsibilities

Follow the Code of Conduct and compliance policies, address compliance questions or concerns, and report suspected violations.
Manage reception desk functions in collaboration with the clinical director and warmly welcome and farewell everyone entering or leaving.
Help identify potential risks and coordinate appropriate resolution with the clinical director, such as addressing lost personal property.
Assist the clinical director with non-clinical performance improvement initiatives.
Assist with personnel records, licenses, and certifications; track certification due dates, health screenings, and evaluations.
Coordinate unit repairs and maintenance.
Prepare and organize the work area daily.
Ensure the correct physicians’ names are displayed for the day.
Act as a liaison between patients and staff members.
Prepare miscellaneous paper charts for scanning by Health Information Management.
Enter requests in the computer for bed transfers, discharges, against-medical-advice discharges, and deceased patients.
Assign Mobile Heart Beat staff phone numbers in the Rauland Borg Responder system.
Answer patient call lights and communicate patient needs to the care team.
Answer department calls within three rings, identifying the department and oneself and communicating calmly and pleasantly.
Order unit supplies with the assigned M.S.C. and order office supplies under the clinical director’s direction; help keep the unit and supplies orderly.
Prepare RN worksheets for report.
Document accurate information on the daily census.
Initiate solutions to unit needs without prompting, including participating in computer projects.
Notify physicians or their exchanges about physician consults and enter consults into the computer.
Perform other duties as assigned.