Unit Secretary

Lifepoint Health•Chesterfield, MO

2d•Onsite

About The Position

Provides frontline administrative and receptionist support for the nursing units and front desk. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience. Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Requirements

High school diploma or GED required
Computer experience required
Ability to speak and write concisely
Works effectively with all levels of medical personnel, patients, and families
strong customer service
reliability and attention to detail

Nice To Haves

two years of college-level education preferred
Prior hospital experience preferred
EMR/electronic documentation familiarity desirable
knowledge of medical terminology desirable

Responsibilities

Greet and assist visitors promptly; provide directions and answer routine questions.
Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
Initiate and follow up on physicians’ orders as directed by unit procedures.
Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
Perform other duties as assigned.