Unit Secretary - Collier - Full Time - Days

Community Health Systems Professional Services Corporation•Naples, FL

2d•Onsite

About The Position

The Unit Secretary contributes to high-quality, patient-centered care by performing clerical tasks, serving as the unit receptionist, and assisting the patient care team. The role helps maintain a clean, organized, and safe environment. The position is full-time and scheduled for days at the Collier location. The Unit Secretary enters orders, manages calls and patient records, schedules appointments, maintains charts and electronic medical records, and ensures reports and consult information are retrieved and distributed promptly. The role also supports physicians, handles urgent requests, assists patients, and coordinates admissions, discharges, and transfers. A Basic Life Support (BCLS) certification is required within 30 days of hire.

Requirements

0–2 years of receptionist or secretarial training required.
Basic knowledge of medical terminology.
Ability to learn new technologies for data entry, calendar management, and report creation.
Proficiency in Microsoft Office Suite and other office-related software.
Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to build strong relationships with the facility’s core customer base, including nurses, physicians, and core team members, and with facility leadership.
BCLS - Basic Life Support certification obtained within 30 days of hire required.

Nice To Haves

Completion of a Unit Secretary course or Medical Terminology course preferred.

Responsibilities

Accurately enter orders into the computer system, ensuring minimal shortages.
Answer phones, manage patient records, schedule appointments, and ensure accurate documentation in the electronic medical records (EMR) system.
Maintain patient charts and ensure labs, consults, and reports are retrieved and distributed promptly.
Follow consult procedures accurately, ensure physicians are notified and patient names are listed correctly, and assist physicians with labs and patient lists.
Prioritize tasks effectively and handle STAT orders and urgent needs immediately, such as STAT x-rays and repairs.
Greet and assist patients, coordinate admissions, discharges, and transfers, and facilitate patient requests.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.